[Resolved] Samsung / Wireless Usb Adaptor Wis09abgn — Samsung creating unnecessary demand and hoarding

[Resolved] Samsung / Wireless Usb Adaptor Wis09abgn — Samsung creating unnecessary demand and hoarding

G gurubgn from Bengaluru, Karnataka

Hi, I have visited/enquired/telephone all the 'Samsung Premium stores' and the numerous 'Samsung Plaza Stores' in Bangalore; in regards to the TV accessory Wireless USB Adaptor model number WIS09ABGN. It appears Samsung is selling TV products saying it is SmartTV, but not providing easily available accessories. It appears all of the stores are hoarding this accessory and selling it at a premium price. This is an important accessory in order to make the TV connected to the Internet. When enquired with the Samsung premium store in Mantri Mall in Bangalore, I was quoted a price of Rs4500, which is a whopping Rs1500 more than the MRP price of Rs3000 as quoted on the samsung India website. Also, the sales personnel say that they get it from outside sources and through Samsung this product is not available. This clearly to me is a nexus between the company and the franchises/store owners to take consumers for a ride. To simply create a demand by the shop-owners themselves hoarding it and fleecing innocent customers for it. I have sent email to samsung customer care and tweeted them as well, but of no avail. Hopefully someone takes note of this and resolves the issue of availability of this product and stoppage of hoarding by these shop-owners. Regards, Guru. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

krpurecha

from Gurgaon, Haryana

I fully agree with you. I am in same position as you are. I have contacted Samsung and they say to purchase from dealers, however dealers say they do not have stock of the same.

Regards,
Kirthan
[protected]@rediffmail.com

sthangirala

from Bengaluru, Karnataka

I too am facing the same problem. I bought my TV more than One year back and till now I could not this accessory. If samsung India wish to provide honest services to their customers, they should offer this unit alongwith the TV at extra cost, and make it optional. Alternatively they can update the motherboard software itself by charging etc for which customers are ready to pay. Samsung India is more interested in selling the basic products without providing spares or accessories. I dont know how an international firm behaves like this. The company should act immediately and make some spares and accessories available for sale on line atleast, so that their dealers behave with responsibility!
Sridhar
[protected]@gmail.com