[Resolved] Samsung — wrong commitment | |||
Hi, I am writing this mail after so much of pain given by Samsung. I have complained about the cooling problem of my 1.5 ton split a/c but have not got a solution yet, rather had to go through the misbehavior of Samsung agents. Following are the main concern: I had got gas refilled in my split A/C on 22nd April 2013 and was told by Samsung agent who visited that within 6 months of gas refilling if required again (though it will not be required) we do not have to pay. I had complained on 24th July 2013 and now the Samsung people are saying that the validity is up to 3 months and not 6 months. My point is we are facing the cooling problem since 8 – 10 days; if we would have been informed in April that the validity is 3 mnths and not 6 months why would we wait for 3 months and 2 days to get over and complaint about cooling on 24th July. No where in the invoice given on 22nd April 2013 it is mentioned about the validity; which is pathetic. We believed in the Brand SAMSUNG and did not get it in writing as we did not ever dream that we would face such a harassing scenario with SAMSUNG Your Mr. Sanatan of Raj Agency is a highly unprofessional person The call centre agent says that for such a small amount Samsung would not do a false promise…. By saying this the agent is humiliating a customer…If Rs.2000 is a small amount let him pay for me. Moreover it is about wrong commitment. Why do Samsung staff makes false promise. It is called as fooling the customers. At payment time the agent says the validity is 6 mnths and now when we actually need it … the validity suddenly changes to 3 mnths. On whose request does any complain gets closed if customer didn’t ask for it? Who is responsible for wasting my time?And finally, will any thing happen by writing this mail. I hope this time some action would be taken other than making false promises. Thanks & Regards Soumia [protected] Was this information helpful? | |||
Nov 26, 2016 Complaint marked as Resolved Resolved | |||
 1 Comment | |||
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Sumsang A/C — Stopped cooling in 3 months
I had purchased a new samsung air conditioner on 18/4/2009 from NEXT Retail shop located in sector 31, gurgaon.The product code is:[protected].It was working properly in the beginning but since 15 days the cooling of the AC is not effective.I had called the customer service centre to complian about the malfunctioning of the AC.They said that i will recieve a service man next day to look after the fault and rectify it but nobody came and i waited the whole day.I again called up to ask when can i expect someone to come and look after the problem.They again said that you will get the concerned person today by 6pm.I had to wait again and then i was highly dissapointed.It continued the same for four days but nobody came to see the problem.The day before yesterday i told them that i can not wait any more and you have to give me the phone number of the higher authority so that i can complain.They gave me the number of the service person that i can talk to him and ask him when he will come.I called him and he put my on hold for ten minutes and then he disconnected my call.I again called back and he took me very casually.He called up some other service man and asked him to repair me AC.He was constantly giggling while talking to that person on the other phone as i could hear what he was saying.He then hung up without answering and when i constantly called for the next one hour, he didnt recieve any of my calls.The name of that person is DEEPAK and his number is [protected].Is this the way the biggest electronics selling company treat their customers?I feel very disappointed of buying an AC from your company and i could never expect such a casual attitude towards customer requirements.Your services and the quality has immensely dissatisfied me and i will think twice before buying any of your products.I hope that in future you will look into the matter and try to improve your services.