[Resolved]  Sandisk — Not replaced product under warranty

Address:

Gurgaon, Haryana

I have bought a new pen drive(16 GB-Scandisk, Cruzer POP, USB Flash Drive) on 04-Apr-2013 from Priya Communication shop no. 115-116, Sector 14, Main Market. SCF-91, Basement, Sector 14 Main Market. Gurgaon-122001, Haryana.
TIN : [protected].
Tel No:[protected], [protected]
Email: [protected]@priyaretial.com
Bill NO: NPD/33
Salesman- Kishor
Item description: Pend drive 16 GB[protected]

I believe if we buy some product from a shop, it should be of good quality. The staff should be well aware about the product and all its services. But unfortunately this is not the case with Priya Gen next shopkeepers. Neither they sell you the good quality of product nor they have any knowledge about the product services. There what I face a issue.
After buying the SanDIsk 16 GB pendrive from the shop, it did not even works for single time for me. I put the pend drive in different systems but it was not detecting it. I went to the shopkeeper for its replacement. They said it should be replaced by service center. I agreed. I asked them service center address but they don’t know that. Even they told me some weird guidance about the address. When I reach at that place, I did not found any service center. Even shopkeeper didn’t know the address. So neither the shop keeper sell you good quality product, nor they help you to get your issue resolved or with proper guidance for what to do if you face any issue.
They have given me one contact number of some person, whose number is [protected], is one of the person working in service center. I have contacted him but he was not picking the phone. Even didn’t gave the address through sms. Very strange person who didn’t respond well even on sms.
I prefer and advice others to don’t buy the product from such shops.


Second major issue I am facing with SanDisk service center. Somehow I manage to find the address of SanDIsk service center at Gurgaon myself.
Address of SanDisk service center at Gurgaon:
Regus Business Centre , L 4, Augusta Point, Golfcourse Rd, Gurgaon, Gurgaon - 122001
Its near ganpati arcade complex.
But unfortunately when I reach there, it was Saturday and it was closed. Anyway I again visited their on working day (My office work suffer because they don’t work on even on Saturday. Poor service instance). Still after going there on working day, The people working there said, they can’t replace the pen drive because the office will shift after 5 days from this location to another location. Even he didn’t give the exact address of another location too.
I used to thought that the SanDisk is very reputed company and provide good services, but it’s my first instance when I need the service and I suffered a lot. Some action must be taken against this company as its not providing good service at all.
The service center people don’t have manners to talk, they are even not co-operative. They just lie uselessly and don’t want to work at all. I don’t think even if office is shifting after 5 days, and they stop working or dealing with customer. It does not stop here, the 5 days have passed, I went their again, and still the shifting is going on and they are not ready to co-operate at all.
I suggest everyone not to buy SanDisk product at all even in future. If you have bought any other companies pen drive, at least it won’t be bad, even if some issue occur, the service center deal ideally.
As a fine, I would like to register a consumer complaint and also with some additional fine on them. I still have the bill and pen drive cover.
Somebody please guide and help me.
My contact details are :
Ajay
[protected]