[Resolved] Sansui Colour TV Thunder Master 29 — Defective Product | |||
DEFECTIVE SANUI TV THUNDERMASTER 29 I purchased a Sansui TV Thunder Master 29 in 2004 with a 7 year warranty for Rs. 16000/-. The TV has developed fault 5 times till now but at least the complaints were being attended to and the TV was being repaired after I incurred some expenditure. The TV developed fault once again in Mar 10. I reported this to their customer service on 26 Mar 2010 complaint number HYD [protected]. After repeated reminders a technician came from Star Services arrived and said he would return with the required components in two days to repair the TV. He never turned up but when I contacted the customer service ph no. 39404040 I was told that the complaint has been cancelled for reasons best known to them. A fresh complaint number Hyd [protected] was allotted. Till date the complaint has not been attended to. I called the customer care again today and I was surprised to hear that a mechanic had visited my place yesterday and since the door was locked the complaint has been closed. Now I have been allotted third complaint number[protected]. Wonderful serive indeed! The customer service also gave me the number of Star Services and every number given by them is either wrong or not attended by their representative Mr. Fernandes. I have also sent several mails to [protected]@vgmail.in . Every time I get a prompt response saying the complaint would be attended. This is the kind of Customer service provided by the Videocon Group who sell such sub standard products. Customers should be wary of buying such products like Videocon, Sansui etc which belong to the same group. I am going to make it known in all forums so that more and more people are aware of the service they can expect if they pick up such a product. Col Narayanan 28 Apr 2010 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4421 5400
Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
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Sansui — Defective new colour television
REF COMPLAINS :-1. THA[protected] - Ur Reply :It was promised my complain will served by Ashok Mory his Cell No [protected] 2.THA [protected] - Ur Reply : It was promised my complain will served by Ashok Mory his Cell No [protected] 3. THA[protected] - Ur Reply : It was promised my complain will served by Pushpendra Patel his Cell No [protected] 4. THA[protected] : Ur Reply : It was promised my complain will served by Ashok Mory his Cell No [protected]
and many more calls from my wife's cell No [protected].
It is intimated that I have purchased SANSUAI colour television from ur dealer from Diva East (Thane , Mumbai) vide Bill No 028 dt 15 May 2011.Dealer send his men with new sealed TV box to my house. on opening TV it is noticed that TV were not having sound . At that time Deler gave us ur toll free number [protected]. we have tried our best to getapproch to ur customer care. number of time we have made a calls. we have only got sympathy and unfair assurance. On 10 Sep 2011 ur mr Ashok Mourya came to my house , Opened entire set gave some Alumnium wire spots over circuits and told me that I will come tomorrow with Some sound IC's . That fellow mis missing since then till yet.
Yesterday (on 23/09/2011) one gentel man of SANSUAI GROUP came to my house . he advised my wife not open this TV as it is very dangerious to use till repair.
I HAVE PURCHASED TV IN THE MONTH OF MAY 2011 TO ENJOY WITH MY FAMILY. BUT SINCE LAST 5 TO 6 MONTH NEITHER SANSUAI NOR ITS DEALER NOR ANY CUSTOMER CARE PERSONNELS MAKE IT CLEAR WHEATHER IT COULD BE REPAIRED OR REPLACED ? COMPANY REPS ARE COMMING TO MY HOUSE . OPENING COVER OF TV, WHAT THEY ARE DOING TO TV SET ......GOD KNOWS . PACKING TV SET ... GIVING SOME VERBAL INSTRUCTIONS . NOT OBTAINING ANY SIGNATURE FROM US . AND GOING BACK TO COMPANY . COMPANY CUSTOMERCARE SIMPLY SENDING ONE MESSAGE "YOUR COMPLAIN IS SERVED PLEASE SEND US sms Y/N ON MOBILE NO [protected].
NOW I AM AT CONCULSITION THAT : I WILL WAIT FOR ANOTHER 15 (FIFTEEN)DAYS FROM TODAY (ie FROM 24/09/2011) OTHER WISE I COULD HAVE TO APPROCH TO LEAGLE ASSISTANCE WITH CONSUMER FORUM . THANK U