[Resolved] Sansui India — No Support for Sansui India | |
I have purchased a 29 inch TV from Zenith Lifestyle Stores Kolkata Sr no.[protected] on[protected] with 3 yrs warrenty and now their customer care numbers have changed. I also went to sansui-india web-site and found to my utter surprise that there is no support number listed for the state of West Bengal. I am now in a lot of problem. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Dear Sir,
I regret to inform that my Sansui colour television- Model21WT 500 watt, Sn. no. 210894 purchased from Amrith Electronics, Sion showroom on 17/11/2005- Receipt no. 42816, has been facing constant problems during past 1 1/2 year. The picture tube of the TV has got faulty. This problem was 1st noticed within 6 months itself. At that time I had asked for a replacement. However the dealer assured that the problem was minor and would be resolved. Subsequently technicians visited my residence and temporarily the issue was resolved. However after further 2 months the problem reoccured. The matter was again taken up with the dealer and again technicians were sent. However the problem has persisted and remains unresolved till date. The dealers are now claiming expiry of warranty period. However I reiterate that this problem is the same which persisted during warranty period. Now the dealers are making excuses that the Sansui product is no longer being kept by them. I have to mention that I am not receiving help from any quarter.
I am deeply disappointed by the service which has been provided to me by such a big brand company.
I am mailing you this complain as a last resort.
My Job no. is Mum07G100100 dt 7/10/2007.
Expecting a prompt reply.
Thanking you,
Ram Vilas Upadhyay
I regret to inform that my Sansui colour television- Model21WT 500 watt, Sn. no. 210894 purchased from Amrith Electronics, Sion showroom on 17/11/2005- Receipt no. 42816, has been facing constant problems during past 1 1/2 year. The picture tube of the TV has got faulty. This problem was 1st noticed within 6 months itself. At that time I had asked for a replacement. However the dealer assured that the problem was minor and would be resolved. Subsequently technicians visited my residence and temporarily the issue was resolved. However after further 2 months the problem reoccured. The matter was again taken up with the dealer and again technicians were sent. However the problem has persisted and remains unresolved till date. The dealers are now claiming expiry of warranty period. However I reiterate that this problem is the same which persisted during warranty period. Now the dealers are making excuses that the Sansui product is no longer being kept by them. I have to mention that I am not receiving help from any quarter.
I am deeply disappointed by the service which has been provided to me by such a big brand company.
I am mailing you this complain as a last resort.
My Job no. is Mum07G100100 dt 7/10/2007.
Expecting a prompt reply.
Thanking you,
Ram Vilas Upadhyay
white screen coming
white screen coming Dear jai bhavani,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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I really regret why did I purchase Sansui and that too two at a time, one 29 " and one 21 ". May be I am paying for the mistake I committed.