[Resolved]  SBI Ajnala branch (Amritsar) Punjab — unauthorised money transaction by ATM card

I am rekha emmanuel presently living in england. I am complaing on behalf of my mother who have an account with Ajnala SBI branch, district amritsar, punjab. The money has been taken off her account from ATM on two different occassions. the amount of money was Rs.15000 and 45000 respectively. She is old retired government servant who complained about it in the SBI bank, Ajnala. but despite her repeated request and visits nothing has been done till date to find the offender . since i live far off i am worried and concerned. Please do the needful and oblige.