[Resolved]  SBI Bank — Deducting amount from Savings Bank account and crediting it to my home loan account after 8 months without my authorization

Address:

Mysore, Karnataka

I have taken a home loan from SBI Bank for the re-construction of my house in Mysore city. It is unfortunate to say that I am having a very bad customer experience with the bank.

An amount of Rs.22,390/- was deducted from my SBI Savings Bank account on 03/09/2011 towards interest for home loan without any prior intimation. But the same has not been reflected in the home loan statement for the financial year Apr.2011 – Mar.2012.

When contacted with the branch manager (RASMECC MYSORE, IFSC Code: SBIN0005213, Branch Code: 005213) and after 5 visits to the bank requesting to correct the mistake made by the bank; without any apologizes regretting the mistake, the above mentioned amount has be credit to my account, but with the different date i.e., 26/05/2012.

This is unacceptable for obvious reasons, as I am loosing on interest charges for the above mentioned amount.

I am also puzzled with surprise and shock for the below:
• Is the bank authorized to deduct money from my SB account without any notice?
• How would the money from my SB account be deducted and deposited to someone else Home loan account?
• I was made to wait for more than a month for the error to be corrected, is it such a long process?
• Customer is asked to visit the bank 5 times for no mistake of his, is this a new customer satisfaction drive?
• And above all, no apologizes from the bank regretting the mistake?

Thanks.