[Resolved]  SBI Bank — SBI ATM CASH WITHDRAWAL

Address:

New Delhi, Delhi

I want to lodge a complaint against SBI bank, i have been victimized by their unacceptable system, my name is Vasudha Sharma i am having an account in SBI bank Shakur Basti Ranibagh market Delhi with acc no.[protected] I hold a debit card with SBI bank, i have lost RS 4000 due to their ill ATM facility, i will narrate the whole story, on date 15 may i went to an SBI ATM located at Shakur Basti Ranibagh market and made a transaction of RS 4000 but when the money was about to come out the power shuts down and money stuck inside and it did not came out of the ATM machine, i waited there for about 10 minutes, then i asked about the procedure to get my money back from the guard of that ATM, he advice me to go inside the bank and asked some bank personnel, when i entered the bank and asked a responsible person about the procedure he assure me that money will be automatically rollback to your account within 12 hours, but it doesn’t happen even after 24 hours i again went to that bank on 16th may, Now they told me to fill a form for money rollback, i did the same i fill the rollback form, and they provide me assurance that my money will be rolled back in next 2 days, but again 2 days passed and i got nothing, i again went to that branch and asked about my case, but i got a shock to know that my money is lost, they told me that it cannot be roll backed since the transaction was completed, and they also behaved rudely and asked me that why don’t you waited there till the power supply come. they told me that when power came the money would have come out of the ATM machine, this seems to be ridiculous.
As per the rules I know few things

1. Power should be available 24 hours
2. Web cams should be 24 hours working

Consequences: Due to this i was unable to purchase essential medicines for my grandmother who was admitted in hospital, and i also have to pay electricity bills, i had to borrow money from someone else, i have gone through a severe mental trauma and i will not let anyone escape.

First problem is that the power went off it is not my problem why should i suffer because of others mistake since above mentioned things were not in place, i can take strict action against you and your people who not only shown rude behavior but also ill-treated me.