[Resolved]  SBI Bank — Lack of Services

Address:

Maharashtra

I am really unhappy with the kind of treatment given by SBI to his customers/ People( Non Customers.
This is regards to a New Account Opening with SBI.
I am a working professional and I work 6 days in a week .For Opening an account in SBI I visited their Road no.22,Thane Branch on Saturday. The time I asked the concern person for submission he said that they don’t open account on Sat/Mon/Wed. I accepted , but one of the lady employee started yelling that ,”The Forms from other branch of SBI will not be entertained only forms of our branch we will processed. We are not here to accept other branches forms and all. I accepted it but what made her to shout in front of everyone and curse customer she would have said in a polite way that these are our rules that’s it She created a lot of scence if front of so huge crowd at branch.
Later I found that SBI Samata Nagar, Thane Branch works on Sunday. So very next Sunday I went to this branch. It was 10.30 am. I stand in a Queue, there was a huge rush. Branch people were unable to manage it and suddenly they started shouting at people to move out, they took forms of all the people and told us to stand outside the branch and only those forms will be proceeds for the day which are accepted. But this kind of behavior is not accepted from Bank professionals. We all waited. They took one by one the forms and what is this happening, the Service Manager is not accepting anyone’s form? To every form he is pulling out something or the other mistake and instead to request them to rectify he is shouting at them and telling them straight away to come next day!!! Later it was 12.45 pm when my turn came. He found that one of my document is improper so I shown him the other proof he agreed but I don’t have the photocopy so I requested him that I will get the photocopy. Its was just a matter of 5 mins I bought the documents and he is not accepting it!!! He told me to come tomorrow. I requested him that I am a working professional I don’t get time so offend. He said then come next Sunday. That day too I have to move from their without account opening.
On very next Sunday of that week I went to the same branch, assuming that my form was verified last week so I have just submit , pay the amount and that’s it! This time I entered at 12.30 pm.To my surprise they are saying that forms are accepted at 10 am only and that too only 20forms for the day. Accepted it, but suddenly the new rule? How come a person will know that this sudden policy are been incorporated. Have they updated in websites? NO!!! The requested the Service Manager that last week too I came and this week again the same scenario. This fellow is so adamant; he straight away shouted at me that we can’t process it. (There was no single queue for Acct opening) and again the same old story “COME TOMMORROW”. WHY???????
This really frustrated me!!! What the hell the government is doing for Indians???? Just making them go merry go round and make them so negative and against to them that ultimately people are made to opt for private Services!!!!
I lost my tempers and started yelling at him, to my surprise he not utter a single word!!!! It just went to Deaf ears!!!! Is this kind of treatment you provide to people who come to open accounts in your Bank??? If at initial stage such treatment is render than god know what services will be provided when one will become the Customer!!!!
Is this really accepted???? Or we Indians are here to accept any thing and later on curse Govt for not being.doing any good to the Indians????
We open accounts in your Banks of which the Bank runs and same way Salary are been paid to the Employees of the banks.Is the Govt paying from their pockets to this…NO!!!!! Its our money which is been used for all theses services/ developments etc THAN WHY SUCH TREATMENT??? WHY SUCH ATTITUDE????? WHY SUCH BEHAVIOUR????? This has ultimately given rise to Private banking and here we Indians are suffering in our owm country and working to such private organizations!!!!
I don’t know how effective this forum is??? But a request to all that fight for our rights. We are being ruled by Govt in a democratic country like INDIA!!!