[Resolved]  Sbi Cap Securities Limited — COMPLAINT NOT BEING ENTERTAINED, LEFT UNANSWERED FOR DAYS

Address:

South Delhi, Delhi

SBICAPSEC: This is the way they treat their customers. Have a look. Complaint not being looked into for days. No reply received.
Kindly go through the mail.
[protected][protected][protected]


The mail dated 3 Feb 2011 has not been replied, and the error has still not been rectified. What are you people doing. Does it take 7 days to see a calculation mistake after I have pointed it out. What is SSL doing ??

AND THERE HAS BEEN ONE MORE PROBLEM, I HAD ONE QUANTITY ONGC SHARE AND WHEN I MARKED DP LIEN ON IT, IT IS NOWHERE TO BE SEEN. WHAT IS HAPPENING. WHERE IS MY SHARE ?

[protected] Forwarded message[protected]
From: Aditya Taneja <[protected]@gmail.com>
Date: Thu, Feb 3, 2011 at 3:46 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)
- Hide quoted text -
To: helpdesk <[protected]@sbicapsec.com>


Rs. 7.20/- (i.e. 6.69 + 0.33 ) ???
PLEASE DO THE MATH AGAIN
6.69+0.33=7.02 , NOT 7.20
I HOPE I HAVE POINTED OUT ENOUGH
AND THAT SSL RECTIFIES THIS ADDITION MISTAKE
AND DOES NOT REPEAT THIS MISTAKE AGAIN



On Thu, Feb 3, 2011 at 11:53 AM, helpdesk <[protected]@sbicapsec.com> wrote:

Dear Sir,

Greetings from SBICap Securities.

With reference to your query, we wish to inform you that please find the brokerage structure applicable mentioned below.

CASH

DELIVARY
The Brokerage rate is 0.50%* * Or Minimum 5 paise per share whichever is higher

INTRA-DAY
The Brokerage rate is 0.15% * (both sides inclusive) * Or Minimum 5 paise per share whichever is higher.



DERIVATIVES

Futures:

0.05% for intraday
0.09% for carry forward
*Or Minimum 5 paise per share whichever is higher

Options:

Rs. 50/- for intraday (one side) (per contract)
Rs. 100/- for carry forward (per contract)

On 28/12/2010 you have purchased 15 shates of DABUR INDIA LTD and done the intraday of 165 shares of the same. For the trade number 1225024 out of 20 shares of DABUR INDIA LTD, for 15 shares delivery brokerage has been charged (i.e. 89.25* 0.50% = 0.44 * 15 = 6.69/- ) and intraday brokerage has been charged for the rest of 5 shares (i.e. 89.25* 0.075% = 0.066 * 5 = 0.33/- ). Accordingly, total brokerage of Rs. 7.20/- (i.e. 6.69 + 0.33 ) has been charged to you.

Kindly check the same online in Client Report --- Digital Contracts.

In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.

Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Megha
Customer Care
SBICap Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Wednesday, February 02, 2011 3:04 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)

I request you to please do the calculation for the trade no. I have mentioned and check it for yourself whether they are same as the ones mentioned by you in this very mail.

On Wed, Feb 2, 2011 at 12:00 PM, helpdesk <[protected]@sbicapsec.com> wrote:


Dear Sir,

Greetings from SBICap Securities.


With reference to your query we would like to inform you that please find below brokerage charges charged by Sbicapsec.

Delivery - 0.50 % or 5 paisa per share whichever is higher will be charged.

Intraday - 0.15% or 5 paisa per share whichever is higher will be charged.

FNO - 0.06% (same day).FNO - 0.05% (C/F).

Option - 50 /- per contract (one side) same day square off 100/-

Option - 100/- carry forward position.



For trade done on 28/01/2011 for trade no. 1225024, we have charged delivery charges for 15 shares and Intraday charges for 5 shares.



To get receive back brokerage charges, we have cash back offer and details are:



Brokerage Range

Calendar month.(Rs.)


Cash back (Rs.)


% Rebate on brokerage

in excess of Rs.1500/-

0 -1499


0


0

[protected]


500


10.00 %

[protected]


500


12.50 %

[protected]


500


20.00 %

5000 & Above





F l a t 2 5 %


In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.
Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Santosh
Customer Support Group
SBICAP Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Tuesday, February 01, 2011 10:54 AM
Subject: Brokerage rates not being followed. Rectify asap (ESI81242)

For the contract note dated[protected] for me, trade no:1225024, for the 5 shares intraday trade that I did, the brokerage charged is Rs 0.45 which amounts to 0.1% on intraday buy trade whereas as per the agreement brokerage rate has to be 0.075% on intraday buy/sell which amounts to Rs 0.35. Although this is a very small amount, I have wasted my time. But I did this just to point out what a pathetic service you people are providing inspite of the high brokerage being charged by you. Now I will have to check each and every trade to check if you have overcharged me or not. I hope you people learn from your mistakes. And you call this a computer calculated contract note. How the hell can a computer do this calculation. Do not cheat your clients.

Aditya Taneja
ESI81242


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(a) This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.

(b) E-mail transmissions cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

(c) Any views contained in this message may be those of the individual sender and no binding nature of this message shall be implied or assumed unless the sender does so expressly with the due authority of SBICAP Securities Ltd.

(d) Before opening attachments, if any, to this message please scan them for viruses.
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