[Resolved] Sbi Card Paynet — PAYMENT TRACKING

[Resolved] Sbi Card Paynet — PAYMENT TRACKING

S sanjeev tyagi from Noida, Uttar Pradesh

I HAVE PAID MY CREDIT CARD DUES THROUGH PAYNET ONLINE FOR AN AMOUNT RS.10000/- THROUGH ICICI BANK. TRANSACTION REF NO. IS MICI[protected] dtd 28.01.2010 time 12:16:01 I HAVE NOT YET RECEIVED AN E-MAIL FROM PAYNET NOR THE SAME IS REFELECTED IN THE PAYMENT HISTORY. MOREOVER, THE AMOUNT HAS BEEN DEBITED FROM MY SAVING BANK A/C OF ICICI BANK AND THE ONLINE CONFIRMATION RECEIPT INDICATES “TRANSACTION FAILURE” WHEREAS ON SCREEN IT WAS DISPLAYED AS “SUCCESSFUL” IT IS REQUESTED TO PLEASE CLARIFY THE ABOVE ANAMOLY AND STREAM LINE THE SYSTEM SO AS TO AVOID CONFUSIONS/MISTRANSACTIONS IN FUTURE. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dear Sanjeev,

We apologise for the inconvenience caused.

Please write to us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 201865). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

sanje29

from Delhi, Delhi

You can complain to ICICI about this and If they don't agree, then You can complain to the consumer forum for this, it is more easy