[Resolved] SBI Cards — WRONG REPORTING TO CIBIL

sanjay banthiya

from Kolkata, West Bengal

Address:

Gurgaon, Haryana

I , Sanjay Banthiya used the SBI Credit Card - Account No.[protected] more than 8 years back , some over due charges were wrongly levied , SBI agreed to reverse the over due charges and accordingly correct the CIBIL records in July 2008 .Copy of the e-mail received from Head SBI Cards is attached .. I am shocked to know from a bank that in 2013 SBI Cards has reported to CIBIL that Rs 33,000/- is due from me .

From: HeadCards [mailto:head.[protected]@ge.com]
Sent: 08 July 2008 10:55
To: Sanjay Banthiya
Subject: RE:'CaseID=[protected]' RE:'CaseID=668-338'SBI International Card Monthly Statement for Account No.[protected]

Dear Mr.Banthiya,

Thank you for writing to SBI Cards.

This is with reference to your communication dated July 6, 2008 regarding your SBI card account.

We would like to inform you that your SBI card account is inactive for usage and as on date there are no dues payable to us.

Further, please note that necessary reversals have been given on your card account and the credit for the same will reflect in your statement dated July 13, 2008.

We would like to share that in terms of the credit card agreement, we are authorized to disclose information related to your credit card account to a credit bureau (CIBIL). Also, CIBIL is not authorized to provide any information on individual accounts to the public other than authorized credit institutions, unless authorized by the contributing credit institution in writing.

We are also advised that in terms of the Credit Information Companies (Regulation) Act, 2005 every credit institution (SBI Card) which is a member of the credit information company (CIBIL) is required to provide credit information (positive as well as negative) as requested by the credit information company, within such period as may be specified by the credit information company.

Also with reference to the above-mentioned facts, the current status of the card account would be updated in the CIBIL database.

We assure you the best services at all time.

In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.

Yours sincerely,

AVP- Customer Service

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jayesh shah

from Mumbai, Maharashtra

SBI Card — wrong bill

by a letter dated may 07, 2009 and tracker no. PAN-REC[protected] & SBI credit A/c. No. [protected], SBI card has settled my account and i have paid the settlement amount through a cheque, receipt of which is with me,
I was shocked to see next month they send me another bill with a letter that my card was cancelled due to non payment

how can inspite of settlement they can send me another bill ?

B C Sarma

from New Delhi, Delhi

SBI Credit Card — Wrong Bill

Dear Sir,
This is in regard to the statement I have received from SBI credit card for this month.I had made a final settlement with SBI card last year itself, i.e. December 2008 and I had received the full and final settlement receipt also.But subsequently I had been receiving statements saying that I had a credit balance of Rs. 1800 (that I made extra payments)which will be adjusted in my subsequent purchases, though the status of the card was blocked. I had been receiving these kind of statements till last month, but suddenly this month( September 09 statement) I have received a statement which put me in utter confusion. This time it says that I have a debit balance of Rs. 3770.00 which I need to pay before the payment due date. This is also need to be mentioned that the statement is received by me on 5th October 09 and the payment due date is 29th sep 09. I'm not concerned for the payment due date as I have nothing to pay and I never used my card after December 08. Top of it ,the card itself was also blocked as I have already made a final settlement.What I'm really worried for is how can I received such a statement which says I have a debit balance and I have to make a payment.

I request you to take up with the matter and resolve the issue. I also request to stop sending the statements and please let me live my life peacefully. My cell number is [protected]. More information will be provided when required.

Thanks and regards

B.C. Sarma.