[Resolved]  SBI Credit Cards — Armtwisting by SBI & GE and Collection Agents

This is regarding my credit card and the series of phone calls and e-mails that I have sent.

My Case ID with SBI Cards is :[protected].

For over several months I have been struggling with the Bank and people at GE who run their call centre.

This mail refers to my Credit Card No. [protected] in the name of Himadri Sinha.

The card was cancelled on[protected] alongwith any (I repeat, any) request for Balance Transfers. The transcript of my conversation with the Floor Manager of the particular shift (Avinash) can be referred to. I have my own audio recording that can be used by you if you so desire for purpose of cross verification.
Funnily enough, though definitely not surprisingly (as committing blunders and errors is second nature to SBI and is quickly rubbing off on GE as well) - I have been sent a letter by Manish Dewan, VP - Customer Services informing me of my card's renewal. This happens months after the card has been cancelled. Also informs me through the letter that MULTIPLE ATTEMPTS by YOUR COURIER AGENCY have been made to deliver the card, but no one has received it. Come on, I am sure a VP - Customer Care can cock up a better and more logical excuse.
I have not received ( NOT RECEIVED) any BT cheques at my residence for the requested amount of Rs. 69,000 or for ANY OTHER amount.
Your bank has however, without any authorisation from me or without any information/intimation to me has deposited 2 cheques in my ABN AMRO Credit Card account. The amounts are Rs. 51,000 and 13,500.
On numerous occassions I have been talking to your call centre associates at your facility. Details of conversation are as under:

Time: 1100
Talked to : Avinash- Floor Mgr.
Remarks - Card and BT Cancelled. Confirmed by Avinash.

Time: 1140
Talked to : Neha- Executive
Remarks : Neha informed that the card has been cancelled. Also gave me revised figures for outstanding amount. Revised figures were Rs 65901 instead of Rs 1,30,401.51 as conveyed in the printed statement received by me.

Time : 1050 hrs.
Talked to : Ritu - Executive
Remarks : Says I (Himadri Sinha) have NOT informed about any cancellations of BT and the same has been sent to my ABN AMRO BANK directly. All my pleas and information that I gave of the previous communication with Neha are negated. Asks me to pay up.

Time: 1120
Talked to : Manoj- Floor Mgr.
Remarks - Hears me out. Says a time frame for me to clear the outstanding amount shall be fixed up. Also agrees that no interest will be charged as there has been a mistake on GE's part. But says that he needs approval to confirm this and shall revert by Monday (27 th Aug 2007). That MONDAY is yet to come.

Time : 1320 hrs
Talked to : Siyaram - Executive
Remarks - Hung Up after putting me on hold for 10 minutes

Time : 1330 hrs
Talked to : Kushna - Floor Manager (though I felt that this person was an executive)
Remarks : Hears me out patiently. Says I will get a call within 2 or 3 days. I told that this has happened earlier as well, but I haven't received any call. Till today (23 rd Oct), 8 days after my call, I am still awaiting the much promised call.

I have requested, pleaded, shouted in sheer despair for a resolution of this issue.

Please Help
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Aug 13, 2020
Complaint marked as Resolved 
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