[Resolved]  SBI - CREDIT CARDS — CREDIT CARD - NO:[protected]

Sir,

I would like to lodge a Complaint against SBI Credit Cards.

Please allow me to state the reason for the same hereunder:

1. Long time back probably in 2007 I took a Credit Card from SBI. A Lady named Mahua called me up and requested to apply for a Credit Card. I asked her to provide me 1(One) USP for her Product which will convince me to take it. She replied the Card gives a Credit period of 90 days. Hence I applied.

2. After getting the Card with all the Documents I found that the Credit Period of 90 days did not exists. I called up Customer Care for SBI- Cards and enquired. The Operator on the other side explained that I misunderstood Ms Mahua's Statement. Actually If I buy anything and pay in 3 Equal installments I need not pay anything extra. This gives me around 90 days Credit.

3. Hence I purchased a Mobile Phone and paid in 3 Equal Installments. From the beginning never did the Bills reached me on time.

4. There after the I bought one Refrigerator and called up Customer Service to get the benefit of paying in 3 Equal Installments.

5. The matter worsened from then on. That time the Customer Service Operator informed me that this idea of paying in 3(Three) equal installments was part of an offer on my card which no longer exists.

6. This was ultimate for me. And I complained over mail to them regarding the false statements their people are making. Never was any actions taken with regard to that.

7. There after one fine day in June 2008 a guy called Jayanta Shaw called me up and said that he is from 'SBI Collections - Regional Head Office - Minto Park'. I explained him the total scenario and he seems to understand as what has gone wrong with me. He agreed that all this happened 'coz of false comunications made. As then also I was making the paymnets keeping in mind that I will pay-out the actuals. He said that if I pay 1000/- then my accounts stands settled. He said that once I make this payment it will take 7 days for my account to get settled and thereafter I will not receive any phone calls from SBI-Cards.

8. As I was fed up of miscomunications from SBI-Cards I recorded the entire conversation that happened between myself and Jayanta Shaw. There after I made the payment to one of their representative and handed over the Card (Cutting it from the middle) to that person.

9. Now actually for 1 (One) year there were no phone calls from SBI- Cards.

10. But again they have started calling me up. I told them of this entire episode and played that recording as well.

11. Stunningly enough their reply is 'Mr Jayanta Shaw' has left their organisation and my account is not settled. They will not take any responsibility of Mr Shaw's statement. Ther after they are continiously calling me up and creating disturbance in my normal life. They are saying an amount of 17000/- is due on my Card and is agreeing that this amount is Interest charged 'coz of Non-Payment.

Hence I am lodging this complaint. I can forward you the recording which there with me to any email id if required.

Please intervene and help as this is causing a disturbance in my normal way of life.