| Address: | West Delhi, Delhi |
Dear Sir,
While doing the payment of my electricity bill of Amount Rs2720/- dated 24/9/2011, I got an error message like "Sorry!Your transaction was declined. Please try again.". Which means that this money should not be charged by SBI Gold Card after three days.
I am requesting you to refund my amount in my account and do not charge the amount of Rs2720/- which has wrongly charged by your system dated 27/9/2011 from me.
My Card Details:
Regarding the above transaction, I am giving a reference code Auth Code: T74518. After harashment of 22 days, today they have issued me "Auth Code: T74518".
I had filled and send the Dispute Form by Post and by Fax which has been received by Dispute Manager, SBI Card People, as he had told me on phone.
The Details of error-message which has been received by me as a credit Card Customer:-
Sorry!
Your transaction was declined. Please try again. Reason – Network Delay.
Transaction Details: MCIT[protected]
Transaction Reference Number:[protected]:52:16
CRN/CA Number: [protected]
Due Date: 1/9/2011.
Bill Amount: Rs 2720.00
Pay From: Credit Cards/Debit Cards
Card and Transaction details:
Card No.: [protected]
Nature of Dispute: Transaction Failed due to Network Problem.
Date of Debit: 27/08/2011
Amount of debit: Rs 2720/-
Also kindly punish them for this kind of activity.
Regards,
Abhay
[protected]
Reference mail for you:
1.
Dear Sir,
With reference to this "Auth Code: T74518", I am requesting you to refund paid the electricity bill Charge of Rs2720/- on dated
24/08/2011 using SBI Card.
In Details:
While doing the online payment, I received
an error message that this transaction has got failed.
After this event, I paid the said amount using HDFC card and this
transaction has successfully done.
But after three/four days I received a confirmation message from SBI
Card that my transaction of Rs2720/- has paid successfully.
Hence, BSES dept has got Rs5440/- instead of Paying Rs2720/- only.
So I am requesting you to return my money Rs2720/- which has been
taken by your server for which transaction has got failed due to
network problem.
Our Electricity bill has attached herewith.
Details:-
Regards,
Abhay Kumar
[protected]
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FCA — Message after payment
I highly object to the system just started by Vodafone that after making the payment of bills at Vodafone Centres / shoppe, we have to SMS for the details of payment and only after that SMS our payment will be registered otherwise not.This is highly objectionable that then what is the use / authenticity of all vodafone centres who are authorised to collect the payment of bills and customer will be getting unnecessary difficulties and the condition of SMS being given after the payment is useless and it will shake the confidence of customers and many customers will go for the disconnection because this type of conditions will not be praised by the customers insteat they will feel difficulties that whenever they will make the payment they have to SMS the payment details and, in my opinion, this will hurt the sentiments of the customers and this is a uncalledfar / unnecessary requirement being posed upon the customer and I am very unhappy to receive the SMS of this condition and I will not SMS the payment details and I will prefer to get the disconnection of my Telephone which I am having since last 10 years and I think vodafone is now going in the wrong direction by giving difficulties to the customers instead of solving / relaxing the customers.