[Resolved]  SBI RACPC Pune — Indecent behaviour of RACPC official

Address:

Pune, Maharashtra

My Sister in Law had applied for housing loan of Rs 5 Lakhs on 08 May 10 at Kondwa branch SBI . It took one month for the bank to forward the documents to RACPC Pune . My brother had signed as co applicant although the loan was planned to be payed by my sis in law through her income alone. Unfortunately my brother expired on 21 May 10. Hence my sis in law went to inform the processing department. Mr Akhilesh (processing dept) very insensitively replied that we cant help it your husband has to be present for disbursement .She tried to explain him that he is no more hence it is not possible.As it is she had been the main applicant and loan was being processed on basis of her income alone. The official acted very rudely with her and said pse get your husband. He did not make ant attempt give any solution to this unforeseen situation and over and above was rude with her. Later on my sis-in-law approached Mrs Ruikar who is the Legal advisor of SBI RACPC who explained the procedure of an afidavit and NOC from builder to overcome this situation. However Mr Akhilesh is purposefully not looking at the file and avoiding work. He has on many occasion spoken rudely to my sis in law who has come crying home due to his behaviour. When the lawyer went to explain the solution he was not ready to listen to her and misbeahved wit her too. To my surprise even if my sis in law approached his superiors but there seem to be no control on this person he continues to behave in an irresposible manner. When we approached on 21 Aug he told us that he has not even seen our file. Its been three months since my sis in law is running from pillar to post to get her loan approved but no avail. Mr Akhilesh needs to be taught how to treat customers especially ladies that to during circumstances where she has lost her husband recently.