[Resolved]  SBI (State Bank of India) — SBI ATM Mess-up

Address:

Gurgaon, Haryana

I made a withdrawal request of rs. 16,500 on 8th may,2012 [19:38] at sector 40, gurgaon sbi ATM (ATM ID:s10a[protected], transaction ID for the same was 6914. The amount dispensed was only rs. 9500. When I checked the balance, rs. 16,500 were deducted from my account. I logged a complaint and got ticket number as at[protected]. According to this ticket number, the amount was reversed into my account on 11th may @ 10:45 am. I checked the account statement and no money was received. When I contacted the branch manager, he confirmed that only rs 500 were received on 9th may,2012 and no transaction was there on 11th may. I again called up the customer care and requested to re-open the case, to which they said that they can't re-open the case, however can take another fresh complaint. Hopelessly, I again got a ticket number which is at[protected]. I am still waiting for reply to my mails to sbi and whenever, I contact customer care or branch manager they simply put up the same answer that you will have to wait for another one week, if you still don't get the money log another complaint. No-one is trying to help or work out the things and I am being repeatedly asked to keep on waiting and logging complaints. This is sheer mental harassment that I am facing.