STILL AWAITING YOUR RESPONSE TO MY BELOW MENTIONED COMPLAINT. PLEASE EXPEDITE THE MATTER STILL TODAY. IF I DO NOT HEAR FROM YOU TODAY, I SHALL BE LEFT WITH NO OTHER ALTERNATIVE BUT TO SEEK REDRESSAL OF THIS GRIEVANCES FROM THE CONSUMER FORUM OR LEGAL AUTHORITIES
REMINDER III DATED 16.9.2009
From: Rajesh Khanna H-15, Second Floor
Mukhram Garden
Tilak Nagar, New Delhi : 110018
M - [protected]
Phone : 011 – 25992926
E-mail : [protected]@yahoo.co.in
RK/SAMSUNG/WM 9TH September 2009
The Manager
Public Grievance Cell
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19
Dear Sir,
Sub : Regarding Complaint against Samsung Service Centre
M/s. BOSCOS, C-114, Narayana Industrial Area, Phase – I
New Delhi
I am constrained to lodge a complaint against one of your Service Centre M/s. BOSCOS, C- 114, Narayana Industrial Area, Phase – I, New Delhi for the negligency on the part of their Service Engineer while rectifying the fault of my Semi Automatic SAMSUNG Make Washing Machine. I briefly explain my entire problem as under :
I had lodged a complaint over Samsung HOT LINE CUSTOMER CARE NUMBER [protected] vide complaint Number [protected] on 5.9.2009 for rectification of fault of my Semi Automatic Washing Machine which was lying out of order for the last few months. One of your Service Engineer having His Mobile Number [protected] visited my residence on 7.9.2009 and checked the machine thoroughly. As soon as he started the machines by joining the wires which were broken at some places, the machine started working including the dryer with some vibration. The engineer said that it is due to faulty motor the vibration is coming and he has to check all the connections properly. He took more than half an hour in locating the fault but could not trace the problem. My family members objected and asked him not to touch any of the wires if he has no knowledge as otherwise the motor will get burnt but your engineer overlooked their advise and tried to join the two wires wrongly. As soon as he tried to join the two wires, a heavy explosion took place and the motor got burnt. To that my family member shouted on him and asked him why did you do this. To that he said it has all happened because of faulty motors and not by joining the wires and asked me to pay Rs. 1700/- towards the cost of new motors.
Inspite of admitting his fault, he straightaway started blaming us that motor is faulty. He charged Rs. 280/- from me towards his visit fee and I paid for that inspite of his negligency for getting the motors burnt. I parallely got the motors checked up with MOTOR Engineer and he clearly informed that it has all happened due to wrong joining of wire.
I also approached your Authorised Service Centre M/s. BOSCOS for seeking redressal of this grievances but they also overlooked my request and threatened me to lodge a complaint any where I like as they do not bother.
Sir, I would like to inform you that hardly more than a year has elapsed I had got the motor changed and machine was working perfectly but due to broken wires at some places the machine stropped working.
Perhaps you will not believe that I am one of your valued customers for the last 10 years and using SAMSUNG PRODUCTS for the last so many years and such kind of services from your Authorised Service Centre that too to your valued customers cannot be expected from an organization of repute like yours. I know this company since long and was being provided good services in the past without any complaint. This is the first time it has happened.
It is very much painful for me to absorb the cost of New motor that too due to negligency of the engineer who visited my residence. I am afraid if your authosied service centre continued behaving like this, they will tarnish the image of your company.
At last I have nothing to say more but to request your goodself to please look into the matter at your level and take strict action against your Authorised Service centre for providing improper service to the customer as well as direct them to send qualified engineer immediately to my residence and got the machine working by replacing the burnt motor with new one at their cost as I am not going to pay for the cost of the new motor as it has all happened due to negligency of the engineer.
Your early action in the matter is solicited.
Thanking You
Yours faithfully
(RAJESH KHANNA)
PS
PS
Please note more than 10 days have already elapsed but no action has yet been taken on my above complaint. None of the Engineer from your Authorised Service Centre has visited my residence so far and the complaint is still lying pending. I am being panalised therebeing no fault of mine but only due to negligency of your service engineer who got my motor burnt due to wrong joining of wiring, I am suffering. I am regulary reminding your customer care centre at SAMSUNG Hot line NUMBER [protected] but to no avail.
Please send your reply at my E-mail I.D. [protected]@yahoo.co.in
Was this information helpful?
SEMI AUTOMATIC WASHING MACHINE SAMSUNG MAKE — REGARDING BURNING OF MOTORS
From: Rajesh Khanna H-15, Second FloorMukhram Garden
Tilak Nagar, New Delhi : 110018
M - [protected]
Phone : 011 – 25992926
E-mail : [protected]@yahoo.co.in
RK/SAMSUNG/WM 15TH September 2009
Dear Sir,
Sub : Regarding Complaint against Samsung Service Centre
M/s. BOSCOS, C-114, Narayana Industrial Area, Phase – I
New Delhi
I am constrained to lodge a complaint against one of your Service Centre M/s. BOSCOS, C- 114, Narayana Industrial Area, Phase – I, New Delhi for the negligency on the part of their Service Engineer while rectifying the fault of my Semi Automatic SAMSUNG Make Washing Machine. I briefly explain my entire problem as under :
I had lodged a complaint over Samsung HOT LINE CUSTOMER CARE NUMBER [protected] vide complaint Number [protected] on 5.9.2009 for rectification of fault of my Semi Automatic Washing Machine which was lying out of order for the last few months. One of your Service Engineer having His Mobile Number [protected] visited my residence on 7.9.2009 and checked the machine thoroughly. As soon as he started the machines by joining the wires which were broken at some places, the machine started working including the dryer with some vibration. The engineer said that it is due to faulty motor the vibration is coming and he has to check all the connections properly. He took more than half an hour in locating the fault but could not trace the problem. My family members objected and asked him not to touch any of the wires if he has no knowledge as otherwise the motor will get burnt but your engineer overlooked their advise and tried to join the two wires wrongly. As soon as he tried to join the two wires, a heavy explosion took place and the motor got burnt. To that my family member shouted on him and asked him why did you do this. To that he said it has all happened because of faulty motors and not by joining the wires and asked me to pay Rs. 1700/- towards the cost of new motors.
Inspite of admitting his fault, he straightaway started blaming us that motor is faulty. He charged Rs. 280/- from me towards his visit fee and I paid for that inspite of his negligency for getting the motors burnt. I parallely got the motors checked up with MOTOR Engineer and he clearly informed that it has all happened due to wrong joining of wire.
I also approached your Authorised Service Centre M/s. BOSCOS for seeking redressal of this grievances but they also overlooked my request and threatened me to lodge a complaint any where I like as they do not bother.
Sir, I would like to inform you that hardly more than a year has elapsed I had got the motor changed and machine was working perfectly but due to broken wires at some places the machine stropped working.
Perhaps you will not believe that I am one of valued customers of SAMSUNG for the last 10 years and using SAMSUNG PRODUCTS for the last so many years and such kind of services from your Authorised Service Centre that too to your valued customers cannot be expected from an organization of repute like yours. I know this company since long and was being provided good services in the past without any complaint. This is the first time it has happened.
It is very much painful for me to absorb the cost of New motor that too due to negligency of the engineer who visited my residence. I am afraid if your authosied service centre continued behaving like this, they will tarnish the image of your company.
At last I have nothing to say more but to request your goodself to please look into the matter at your level and take strict action against your Authorised Service centre for providing improper service to the customer as well as direct them to send qualified engineer immediately to my residence and got the machine working by replacing the burnt motor with new one at their cost as I am not going to pay for the cost of the new motor as it has all happened due to negligency of the engineer.
Your early action in the matter is solicited.
Thanking You
Yours faithfully
(RAJESH KHANNA)
PS
Please send your reply at my E-mail I.D. [protected]@yahoo.co.in