Eureka Forbes — Service Issue | |
I have purchsed a water purifier from Eureka Forbes in 2006 on my son's name (Master Advait Pillai)& have entered in service contract from 24/9/06 to 23/9/08 by paying Rs. 1640/- through cheque no. 156044 1t 1/10/06. But nobody from company /service agent has reverted to me for service, even after repeated requests & complaints to customer service or service center. Was this information helpful? | |
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Hi
I have registered a complaint for servicing the aqua guard, which is sold by eureka forbes and best part is this machine is under extended warranty. I have registered the complaint on the customer care of euro help line ( only the name is helpline and i hope for many of you it's helpless line which is 3988 3333 across india. I made the complaint from chennai.The complaint was registered o 22nd September, and i wasted my money for calling them every day.
After making hell lot of noise the customer care provided the particular dealer who is in-charge for service at my area called touch point ( I don't know at what basis he selected this name??) he never pick the call or even he pick calls he will provide only false commitments..After unsuccessful of calling the dealer, again started calling the helpless euro help line and able to get area service in charge number which is [protected] (Mr. Vasanth), spoken to him also 2, 3 times and till now no solution for my problem . Now would like to understand how to file case against them in consumer court, please somebody suggest me
Regards
Andrew
I have registered a complaint for servicing the aqua guard, which is sold by eureka forbes and best part is this machine is under extended warranty. I have registered the complaint on the customer care of euro help line ( only the name is helpline and i hope for many of you it's helpless line which is 3988 3333 across india. I made the complaint from chennai.The complaint was registered o 22nd September, and i wasted my money for calling them every day.
After making hell lot of noise the customer care provided the particular dealer who is in-charge for service at my area called touch point ( I don't know at what basis he selected this name??) he never pick the call or even he pick calls he will provide only false commitments..After unsuccessful of calling the dealer, again started calling the helpless euro help line and able to get area service in charge number which is [protected] (Mr. Vasanth), spoken to him also 2, 3 times and till now no solution for my problem . Now would like to understand how to file case against them in consumer court, please somebody suggest me
Regards
Andrew
eureka forbes very...bad service last six months, they are troubling us. EUREKA FORBES TOUCH POINT, Mr. Santosh, 41, M.H. Road, chennai 600 011. I have called for service in june month. Service engineer came and collected the money of Rs.800/- from us for some item for that machine to buy.
They have not check whether the machine is working or not. after 6 months they telling that machine is not usable and advised me to sell this machine in scrap for Rs.500/-. I have agreed for selling this machine also. but I have not received the money of Rs.1300/-(Rs.800+500) till this date. I have made numerous calls(approx. 70 to 80 calls) and every time they promise to pay back today or tomorrow. Is it the way the eureka forbes works? Pls. sort out the matter and arrange to send the money today. With so much of pain i have written this letter. pls. understand my feeling.
They have not check whether the machine is working or not. after 6 months they telling that machine is not usable and advised me to sell this machine in scrap for Rs.500/-. I have agreed for selling this machine also. but I have not received the money of Rs.1300/-(Rs.800+500) till this date. I have made numerous calls(approx. 70 to 80 calls) and every time they promise to pay back today or tomorrow. Is it the way the eureka forbes works? Pls. sort out the matter and arrange to send the money today. With so much of pain i have written this letter. pls. understand my feeling.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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as i have called you Representative many times and same answer is there that i am coming to you.
at the time of delivery, at the time of product selling your representative said that i will come every six month to check the machine (water purifier). but he never come to check the product.
ward no. 5 railway road vijaypur
teh. and distt. samba
J&K