[Resolved]  Seventymm — Complaint against a fraud company called seventymm

Address:

Bangalore, Karnataka

Hi ,

Everyday my security picks up the dvd and i pick from them in the evening after my working hours. On 7th Jan, i ordered a movie called 'Ghare Baire' and when i picked from my office security, it was already cracked. Since it was late evening and seventymm service was over by 7 pm, i decided to raise a support issue on their site on 8th morning on the same. However the company insists that i have broken the dvd though i received it already broken. I have paid for 6 months membership for Rs 999 (cust id 660765) on 2nd december but hardly 15 days they have delivered the movie, on some days they dont deliver the movie and add 1 day to my subscription and they have added 10 days to my subscription earlier because they didn't have the etiquette to provide a service on time. However this time they are insisting that i have to pay them Rs 400 for breaking the dvd (broken by their delivery agent) . The dvd costs only 150 in the market but they insist that i have to pay Rs 400. Why should i pay i i haven't broken the dvd. Also after that they have neither delivered any movie or picked up the broken dvd. I told to adjust against my deposit of Rs 999 but still it has been 3 days and it have dot any delivery of a new dvd. Also they have not increased my subscription period for 1 week for non service. I ever asked for a refund and they informed me of some fraud calculation wherein i will get only Rs 180 if i apply for refund. Im planning to file a police case against the delivery supervisor Mr Purushottam or should i file a case against this fraud company in consumer court, please suggest.

I am also planning to file a case against their shopping department for non service.

The following is the order detail:

Transaction Details:
Order no : SMA0037154
Order Date : 13-Dec-2011 | 1:56:39:48 AM
Amount Paid : 463.00
Payment mode : Online Payment (Credit Cards)
Customer Details:
Customer Name : Abhishek Dasgupta
Delivery Address :
Kodiak Networks, No 401, 4th Floor, Prestige Sigma, 3 Vittal Mallya Road Bangalore - 560001
Email ID : anirban.[protected]@gmail.com
Mobile No. : [protected]
Item Details:
Item ID Description Qty. Price(Rs)
SKU[protected] Encyclopedia of India 1 0.00
SKU[protected] Encyclopedia Planet Earth 1 0.00
SKU[protected] Hanna Montana Assorted Badges 1 89.00
SKU[protected] Mickey Mouse 3D Storybook 1 200.00
Sub Total 289.00
[+] Shipping & Handling Charges 217.00
[-] Promotional discount 43.00
Total (Inclusive of all taxes) 463.00

The following below is never delivered to me after my credit card was charged Rs 89. They informed me that somehow the order was over after i ordered the same(dont know then how was it available when i viewed the same on their portal), they have cancelled my order and placed the refund of Rs 89 on my credit card on 2nd Jan itself and after 7 days i will get a refund. However even after 12 days i have received any refund credit on my credit card.

SKU[protected] Hanna Montana Assorted Badges 1 89.00


Regards,
Anirban
[protected]