[Resolved]  Sharekhan — Poor Service

Dear Sir,

I am a new customer of your online Demat and Trading services. My customer id is 932939 and my Deposit client Account Number with sharekhan Ltd. is 17949610. I currently work and live in NOIDA and my permanent residence is at Gwalior (M.P.)

Since the day I've decided to be your customer I am facing consistent problems which I'd like to share with you, and hope you'll understand and will streamline your processes to make them more customer friendly and customer centric.

I submitted my contact details on your website to avail the benefits of learning through your first step programme, and in return I was contacted by your representative Mr. Pramod, from your Delhi Office, his cell no is [protected], and since the day he called me first his only intention was to sell me your services anyhow, without understanding my needs and without explaining me any further about your services.

Somehow I got convinced thinking that your company may offer me good services once I become your customer, and I filled up your account opening form and hand over two cheques of Rs.375/- and Rs.5000/- respectively on May 20, 2009. Since I was carrying my address proof in the form of voter identity card in which my name was printed as Vivek Singh insted of Vivek Singh Tomar at the time when Mr. pramod visited my office to close the sale, he adviced me that I tell him my icici bank account number and hand him over an authority letter so that he can get my bank statement with my address details from the icici bank. I followed his advice and gave him my account number and the letter. He told me that he'll collect my duplicate statement from icici bank and will use it as proof of my residential address. He also told me that since sharekhan has tie up with icici bank so icici bank will not charge any money for duplicate statement. But when I checked my icici bank account on May 21, 2009 I discovered that Rs.110/- was debited from my bank account against issue of duplicate statement. I informed this to Mr. Pramod and first he said that the "I'll make sure taht Rs.110/ will be credited back to you account" and later on after two days when I called him up, he said that he can not do anything about it now.

At the time of filling up form to open my account at sharekhan on 20 May 2009, Mr. Pramod told me that, after he submit the form in the office my account will be activated in two days and I'll get my welcome kit at my residence in three days of opening account. He also told me that my cheques which I've given to Sharekhan will be given for clearance only after my account is activated and I receive my welcome kit at my residential address.

I received my first SMS informing me about activation of my account and other details from AD-SHAREKHAN on 27 may 2009, followed by an e-mail on my same email id from which I am writing you, and through that mail I was again assured that I'll receive my welcome kit in next two days. I waited till 29 May 2009 to receive my welcome kit and checked my bank account and I was surprised to know that without I receiving the welcome kit both my cheques of Rs.375/- and Rs.5000/- are encashed by sharekhan Ltd., startled when I inform about this to Mr. Pramod he told me that you don't worry you will receive your welcome kit till June 1, 2009.

Today on June 2, 2009, since I've not received my welcome kit till now. I decided to ask Mr.Pramod in this regard and asked him the details like on which date my welcome kit was dispatched? From which Courier? What Docket No? etc.on which he made me talk to Mr. Rupak Cell No: [protected], he too was not of much help to me as he told that my welcome kit is sent through Speed Post instead of Courier and it will take 10 more days to reach my address at Gwalior. When I asked him the details of dispatch through Speed Post, he said that he'll write an e-mail to me, which he has not written till now.

I got worried and I tried to call your customer care no's[protected] /[protected] /[protected], which I find totally useless since they make you wait till 30 minutes without any body responding, and I can't afford to hear waiting music for that long on expensive STD calls.

Finally after failing everywhere I am writing this mail hoping that someone from your organization alive and ethical enough to genuinely care for customer may respond me back and tell me truth at least without any false and fake commitments. Please tell me whether I’ll get my welcome kit to do the trading or not?
If, you can not help me please be good enough to credit back Rs.5375/- in my icici bank account No:[protected] and close my services with your such a great, self occupied and uncaring organization.

Warm Regards,


Vivek Singh Tomar
Mobile:[protected]
Email: [protected]@indiatimes.com
[protected]@amity.edu
Address (Correspondence):
A-48, pocket-5, Kendriya Vihar-2, Sector-82, NOIDA (U.P.) PIN-201304
Address (Permanent):
‘Shakuntala Sadan’, Abad Pura, Kampoo, Lashkar, Gwalior (M.P.) PIN-474001