[Resolved] Sheikh Jamil Ahmad

[Resolved] Sheikh Jamil Ahmad — Flight Delay

R Rinku Parekh from Noida, Uttar Pradesh

Hi, I have booked ticket from Kochi to Mumbai on 06 Nov,2009 for the travel on 01 Jan,2010 from Ezeego.com website. Details of booking are as below : Passenger name: Rinku Flight name : AI 691 Departure time : 2015(from Kochi) Arrival time : 2200( at Mumbai) Email id : praveen.[protected]@yahoo.com Mobile number: [protected] The time of departure as mentioned on the ticket at the time of booking was 2015 from Kochi. I was informed by the customer care of air India on 01 Jan,2010 that my flight got delayed by unknown time duration or Flight might get cancelled as well. we should either take refund & take another flight by our self else keep on calling after sometime to just reconfirm the new scheduled time. when we asked them the reason for delay they said nothing . When I asked if they can put me on any other flight it was also not posible for them. I called the customer care continuously after every hour on 01 Jan,2010to confirm the departure scheduled time. This time they told me that the flight will depart at 8-30AM on 2nd Jan 2010. Also while traveling other way round from Mumbai to Kochi being a domestic travel , when we reached the Mumbai domestic airport and inquired about the flight at air India counter, they told me that this flight will depart from international airport instead of domestic.But while booking the ticket from website , it was no where mentioned in the e ticket that the flight will depart from international airport. So, we had to again travel from domestic to international airport. We had some meeting at Mumbai which we missed because of this time delay. we had told the air India staff at airport about this but they said that they can’t help us in this. We had arrange for Hotels by our selfs as it was too much delayed that's next day. also we were still not sure that flight will be scheduled or not. so we again called them up to reconfirm in the morning at 4:00 am they said it is scheduled at 8-30AM only. We reached at airport at 5-30 & again we came to know that flight is delayed again to 10-30 & status was still Delayed. We tried to get in touch with them but there was no good response. Also we asked them that why we were not informed again they said we informed our guests in some XYZ hotel. but we had not been there in that hotel so we were not informed. Also when we entered the airport there was no one to take care of the passengers of flight AI 691 at airport and there was no announcement from Air India for this flight other than a LCD screen showing the departure of flight AI691 at 1030 and status being as delayed together with other flight timings. So finally, having in mind that my flight will depart at 1030 when we went to Air India counter done the checking & security checks. later time was 10 still there was no message. We tried to reach them but no response no announcements & no update on the schedule on the LCDs. I had to go through a mental trauma for the whole day because of this delay and it was like a worst nightmare i ever faced I need a appropriate compensation for this delay on part of Air India as soon as possible. Please take this incidence as a high priority and act. Thanks & regards, Rinku Parekh Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Ajay Sindhu

from Pune, Maharashtra

Hi,

I have booked ticket from new Delhi to Mumbai on 05 Dec,2009 for the travel on 07 Dec,2009 from air India website.

Details of booking are as below :

Passenger name: Ajay Sindhu

PNR number : J5MG5

Flight name : AI 349

Departure time : 0400(from Delhi)

Arrival time : 0615( at Mumbai)

Email id : [protected]@gmail.com

Mobile number: [protected]

The time of departure as mentioned on the ticket at the time of booking was 0400 from New Delhi.

I was informed by the customer care of air India on 06 dec,2009 that my flight got delayed by 02 hours and 45 minutes and now it will depart at 0645 from new Delhi ,so when I asked them the reason for delay they said nothing .When I asked if they can put me on any other flight as I have to travel to pune after reaching Mumbai to attend a very important meeting . I called the customer care on 07 Dec,2009 morning to confirm the departure time once again and this time they told me that the flight will depart at 0930 now. When I asked them that I was not informed of this they told me that my mobile phone was not reachable.

New Delhi to Mumbai being a domestic travel , when I reached the New Delhi domestic airport and inquired about the flight at air India counter, they told me that this flight will depart from international airport instead of domestic and again they told that it will now depart at 1030 instead of 0930 .But while booking the ticket from air India website , it was no where mentioned in the e ticket that the flight will depart from international airport. So , I had to again travel from domestic to international airport.

I booked this early morning flight to reach to my office in pune in time to attend a very important meeting related with onsite opportunity which I missed because of this delay in air India flight I am suffered mental as well as very huge financial loss as this delay on part of Air India has spoiled my career financially. I told the air India staff at airport about this but they said that they can’t help me in this. After running here and there the since 0400 when I reached international airport at 0600 and enquired about the flight they told me that since I can’t get outside once I enter the airport premise I can get inside the airport only after 0700 so I had to wait outside airport in cold weather for 1 hour. Being awake for the whole night to reach to airport and rushing from domestic to international airport and here and there I fell ill.

Also when I entered the airport there was no one to take care of the passengers of flight AI 349 at airport and there was no announcement from Air India for this flight other than a LCD screen showing the departure of flight AI349 at 1030 and status being as delayed together with other flight timings. So finally, having in mind that my flight will depart at 1030 when I went to Air India check in counter at 0900 , they put me in another flight AI142 scheduled to be departed at 0930.So I got my boarding pass rushed to the boarding gate which were already closed and I had to literally beg the security person to please open up the gate and to my dismay when i reached the plane door, the Air India staff misbehaved me saying that I am not on time.

I had to go through a mental trauma for the whole day because of this delay and it was like a worst nightmare i ever faced I need a appropriate compensation for this delay on part of Air India as soon as possible.

Please take this incidence as a high priority and act.

Thanks & regards,

Ajay

sajin

Dear All.

Try to avoid Air India. Because They dont want passengers.

They will never try to operate flight ontime,

Air India Operate flight from riyadh to India delayed by one day 20 Hrs like.
thats why now i choose other flights.
Now i Consider Air Inida as Last choice...

send4ceb

from Lucknow, Uttar Pradesh

Hi!
You have booked AI international flight.Actually most of the time international flights gets delayed due to various reasons(Weather or closed international airports for some reason, etc...).So, whenever you book the ticket for domestic travel in an international flight(not only in Air India, in any airlines), you may face the same problem.That is why you get cheap rates in international flight.