Sheikh Jamil Ahmad — Damage of luggage and deny compensation

Website:

www.airindia.com

Reference: Singapore to Delhi on AI381/29 Jun 13

My luggage (2 in number) was missing and was delivered after lodging a complaint on the next day afternoon when I realized that the locks were broken for both the luggage in such as way that I can use the lock again. One luggage is a VIP hard case, which costs me 6000 INR and another luggage (jumbo type) cost me 3000 INR. When I registered a complain with the airline they promised to send their vendor for repair at their own cost though I already confirmed that that VIP locks are difficult to repair and most dealers deny any repair post warranty period.

The airline personnel did not listen to me but promised to send their vendor. The vendor never came and instead I received an email from the Air India personnel that they are ready to reimburse 1000 INR. I rejected the offer as it would not server the purpose because there was no way I could get the VIP suitcase repaired (the dealer to whom I approached denied) and I was having very less time to travel back to Singapore. So, I demanded full cost of the suitcase OR repair the suitcase by the airline vendor.

Finally, lot of email conversation is going on that makes no sense to me and I have few days left to fly back to Singapore.

On the other hand the airline did not negotiate in charging me an extra SGD 324 for excess luggage but when it comes for compensation they show red face towards the international customers.