[Resolved]  Sheikh Jamil Ahmad — STOLEN VALUABLE FROM LUGGAGE AND DELAY IN DELIVERY

Address:

Mumbai Suburban, Maharashtra

BELOW COMPLAINTS SENT IS STILL NOT RESPONDED BY AUTHORITIES--PL MAY TAKE UP WITH HIGHER UPS

02nd January 2013

From:
Suresh Soni
Flat no-802/803
A WING THARWANI HEIGHT
PALM BEACH ROAD
PLOT NO.4 SEC-18 SANPADA
NAVI MUMBAI-400705



To:
The Civil Aviation Minister
Govt. Of India
New Delhi

Sub: - Regarding baggage delay and theft case

R/sir,

With due respect, I beg to lodge my complaint with your august office. My complaint is against the Air India for their deficiency of services and illegally transferred our luggage to wrong place and stolen our valuables worth Rs. 1.5 Lacs

The details of my case are as follow:

I along with my 3 family members travelled thru Indian Airlines Flight AI 0671 which was scheduled to depart from Mumbai to Madurai on 28th December 2012. Details of passengers are as follow:-

Name of Passengers: - Suresh Soni, Urmi Soni, Payod Soni and Pawas Soni
E ticket numbers:-098-[protected], 098-[protected], 098-[protected] and 098-[protected]
PNR Number: - YSYPB and HDNQ0
Flight Number: - AI 671
Ticket booked on-16th October 2012
Schedule Departure Time from Mumbai:-09.40


Above Tickets and boarding passes and all related papers are available with us and can be produced if required

Following is the details regarding deficiency of services, illegally stolen our valuables worth Rs. 1.5Lacs and creating mental harassment. Here I want to bring notice that this trip was planned to enjoy holidays and celebrate New Year at Kodaikanal and all arrangements were made according to this trip


1. Trip was scheduled to depart at 9.40 AM and same was rescheduled to 12.40 PM and information of same came when we commenced our journey for Airport. There was no option given to refund the amount and cancel the ticket and we were forcefully travelled thru same flight
2. Flight reached at Madurai around 04.00PM and it took almost 45 minutes to get luggage, we booked three pieces of luggage but received only 2 pieces and that also after 45 minutes. Almost all passengers at that time cursing Air India for such poor service and was creating negative publicity
3. Our mental harassment started once we have not received 3rd Piece of Luggage as no one was there to clarify. Somehow we reached to Duty Personnel Mr. Shahzan of Air India at Madurai Airport and when we inquired about our luggage the candid reply we got is that Luggage is gone to Mangalore Flight and in any circumstances will not reach before next day and one has to come to Airport and Collect the same.
4. Having found Answer totally illogical I tried to Contact Chairman Office and Jt. MD office without any help. Most Pathetic part is that nobody at Madurai Airport was ready to own responsibilities and simply blaming Mumbai Air India personnel. As a Passenger I was talking to Air India representative not individual Person. Moreover he has provided wrong Telephone numbers for follow up.
5. This type of Reply and no ownership forced us to stay at Madurai and spent Almost 25000/- in Madurai and had to bought basic accessories for another Rs. 5000/-
6. On next Day i.e. on 29th December we again contacted Air India Personnel and as we had to move to Kodaikanal for important gathering hence we again requested to send luggage at Kodaikanal without any proper assurance
7. On 29th night at around 8 PM our luggage was delivered at Hotel with one complete cover open and in very bad shape

All tactic played by Air India reflects mal intention and deliberate harassment to customers. I am totally dismayed with such strange, deceitful and sorrowful affairs by Air India and would like to suggest following actions as I feel some employees of Air India Deliberately playing in the hands of Private Airlines and making deliberate attempts to harass customers and making good money by stolen some valuables from passengers luggage. In view of this I am suggesting following actions immediately. Also I want to bring that we changed our mind while booking return flight and came thru Jet Airways with pleasant experience. There is clear reason for Air India to remain in losses as People and processes are not in place for which I can provide free consultancy to improve.

1. Take up this case with CBI and police authorities and conduct inquiry and lodge complaints against employee responsible for such act against ipc 420 as I feel this is intentional effort and clear cut theft case. Also terminate employee with immediate effect
2. Reimburse entire amount of our trip expenditure as our complete trip was spoiled due to this incidence. Same amount can be deducted from the salary of employee responsible for this harassment
3. Reimburse our expenditures incurred due to delay in Getting Luggage
4. Provide our valuables back which got stolen as complete luggage was found as if someone intentionally taken out our valuables else provide compensation for same
5. Provide appropriate compensation of mental harassment which we went thru during this period

Hoping you shall definitely prove a helping hand in my problem. I avail an opportunity in approaching and seeking redress at your end. I request you to be kind enough in taking up the matter at your personal level and favor me immediately needful and a line in reply If you are in opinion that legal proceedings against Air India should only be the last resort for solution, I shall than compelled to take resort to such legal proceeding as per your advice. I am also planning to write to various news channels to create public awareness and give warning to people for travelling with Air India. However I will wait for 7-10 days before initiating any other action which includes moving to Consumer forum also

With profound regards.
Yours sincerely,

(SURESH SONI)

Copy:-. Chairman, Air India
Jt MD, Air India
HR head AirIndia
Alok Sinha,Chief Vigilance Officer
Deputy Secretary