[Resolved]  ShopClues — Defective part of Vox 16 inch Rechargeable

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

I had placed the order for "Vox 16 inch Rechargeable Pedestal fan" (Order Number 317 7065) using ShopClues site. Firstly they should mention that they will be supplying the fan in disassembled form and end user will have to get it assembled.
Now the main problem is that the Motor part of the Vox fan is defective and it is a plastic body fan and if you apply the force it will get permanently damaged. I raised a complaint regarding the defective piece. I was told that I will receive response in 2 days. After 2 days they asked me send the picture of the defective part, I sent it. Then they gave me 2 customer care numbers of Alpha radios (who is marketing Vox product or the only supplier of Vox product). The numbers they have provided are [protected]/ [protected]. I tried calling in these numbers. No one was picking call on [protected] number and [protected] number was out of reach. I also tried calling the numbers provided in the warranty card of Vox fan & those numbers are not valid at all (also to mention here that the warranty card has no details filled. I am not sure if the 6 month warranty which was promised in Shopclues' site is valid or not). I again tried calling the numbers provided by ShopClues, Someone picked up the call in [protected] number and he told me that he is neither from Alpha Radios not from Vox electronics. So I raised the concern about numbers to ShopClues. Now they are not replying at all. Also I sent mail in alpharadios.[protected]@gmail.com id and some other customer care Id of Alpha radios (which was given in the packaging box of the fan but no one is responding from there also. Its almost 13 days since the product was delivered. It is still in its packet with its defective part. Now I have no other option but to go to consumer court against ShopClues and Vox Electronics (Alpha radios) because they have just cheated me and looted my 3100 bucks.

So I warn everybody not to buy any product from ShopClues because they sell defective items only.
Also don't buy any product of Vox because its not a branded but a Chinese product only. It was my constraint to buy a Vox product because no big brands like Bajaj, Khaitan and Orient make Rechargeable Fan.

Regards,
Hem