[Resolved] ShopClues — Delivered defective product | |||
Recently I purchased "9 in 1 Keychain with Micro-Pliers & LED Flashlight" (order number 3662197) . I got the product in 3 days (on May 23rd) but the product delivered to me was defective one. I raised a complaint the same day and they asked me to send pictures of product. I sent pictures for reference and they promised that they will send a new replacement product same week. Till now I didn't receive either new product or refund of money. When I call support they always say their manager will call me in 10min after that call. No one has called me till now. I even asked them to inform me about escalation procedures but no response for that too. It been almost 3 weeks and I didn't get any resolution. I want a resolution quickly. Please help. Note: Complaint similar to https://www.consumercomplaints.in/complaints/shopclues-late-delivery-and-damaged...⇄ Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Dear Abraham,
We regret the dissatisfaction caused to you in response to the received product. We checked with our database and did not find any complaint of the subjected order 3662197. As per our return policy - www.shopclues.com/return-policy.html, we offer 10 days guarantee return/refund of any received products. Since, there was no complaint within the stipulated time, we are sorry to inform you that we would not be able to return the product.
Regards,
ShopClues Support
We regret the dissatisfaction caused to you in response to the received product. We checked with our database and did not find any complaint of the subjected order 3662197. As per our return policy - www.shopclues.com/return-policy.html, we offer 10 days guarantee return/refund of any received products. Since, there was no complaint within the stipulated time, we are sorry to inform you that we would not be able to return the product.
Regards,
ShopClues Support
What?????...I raised a complaint the same day I recieved the product (23rd May) and I have asked clearly what steps I have to take next for the same. Nobody cared to give a reply and now you say time is up...I have sent the pic also of the product whose plier was not working and now you say there was no defect. This is ridiculous..If none of your execs recorded the complaint, is that my fault? In fact I have got a complaint number also as acknowledgement (271984) .So this is what you do always to get rid of issues?...In that case I will continue with further steps.
This is a case of clear cheating. Not responding to consumer's complaint for 3 weeks and then come up and say we don't have any complaint recorded in our database so you are not eligible for resolution.
This is a case of clear cheating. Not responding to consumer's complaint for 3 weeks and then come up and say we don't have any complaint recorded in our database so you are not eligible for resolution.
I got a mail on 26th June from [protected]@cc avenue.com which says
"
Dear Customer,
This is to inform you that the merchant has initiated the refund process for order number 3662197 for your transaction on http://www.shopclues.com. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.
Until then we request for your cooperation. "
I didn't receive the amount till now so still you people plan to cheat? Earlier you said there was no complaints raised and now you say the refund process is initiated but where???
"
Dear Customer,
This is to inform you that the merchant has initiated the refund process for order number 3662197 for your transaction on http://www.shopclues.com. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.
Until then we request for your cooperation. "
I didn't receive the amount till now so still you people plan to cheat? Earlier you said there was no complaints raised and now you say the refund process is initiated but where???
Below is the latest mail I got from support team and they says for credit card payments it takes maximum 15 days to credit the refund amount, but for me its almost 1 month now and nothing is refunded till now...
"ShopClues Support, Jul 17 03:57 pm (IST):
Hello,
Thank you for shopping at ShopClues.com.
As per our discussion we have already initiated refund for your Order on 26 june, 2013.
The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:
Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days
We apologize for the inconvenience. Please be assured we are trying our best to expedite the refund.
Please click on the following link if you have any further questions
- http://www.shopclues.com/trackorder to get a quick update on your order
Thank you for your patience.
ShopClues Support
s::s"
"ShopClues Support, Jul 17 03:57 pm (IST):
Hello,
Thank you for shopping at ShopClues.com.
As per our discussion we have already initiated refund for your Order on 26 june, 2013.
The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:
Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days
We apologize for the inconvenience. Please be assured we are trying our best to expedite the refund.
Please click on the following link if you have any further questions
- http://www.shopclues.com/trackorder to get a quick update on your order
Thank you for your patience.
ShopClues Support
s::s"
I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account.
I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account...Unfortunately this website is also helping much in busting such cheaters...so sad...
Its been almost 1year and many people from company gave fake promises of someone will call me or replacement is sent or refund is initiated (you can read form above) but nothing reached me till now...!! So I plan to next is share this in social media...
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Dear Sir Order no 38975023 please send my product in quickly my shipping address.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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CEO of this fraud company, Sandeep Aggarwal, is arrested by FBI...!! So in short it was a fraud company ran by a big fraud..!!!
I didn't receive my refund yet..its been 1 month..Cheaters...!! So now my job will be to expose this cheaters in Social media...simple as that...