[Resolved] Siemens Washing Machine — Poor customer service

T BHIMJYANI

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am from Mumbai. I had called customer service on 18.9.2012, for a person to be sent to my residence to dismantle my washing machine sinc ei am shifting my residence and they had promised that the person would contact me and come on 20.9.2012, but the person did not turn up and they had taken it up with the higher authorities and confirmed to me that the next day the person would definitely arrive i waited again in vain but no one came through, wherein i had to call someone from outside and get the work done. 0n 26.9.2012 your person Mr. Ranjit calls up asking for the address. This kind of poor customer service is just not acceptable. I cannot wait to shift my residence as per the whims and fancies of the customer service people.

I request you to kindly look into the matter and take urgent action.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

chhaya Nagpure

from Mumbai, Maharashtra

Siemens Washing Machine — Customer care complaint

Drum Damage
Dear,

I have purchased "SIEMENS" Washing Machine from M/s. Croma (Sion) during December'2008. During this i was happy that i have purchase good machine of a reputed company other than LG, Videocon, Whirlpool. etc. BUT I WAS WRONG.

Within 2 years of purchase, the Washing Drum is Damage and i have been told the expenses will be 7500/-.

I have been trying to call the customer care comtinuously but shocked that no one is picking the phone.Once i contacted the CS and she said the drums are not instock and will take another 10 days.Now even after 10 days no response from the company.No customer will spend 7500/- witiin 2 years of purchase.

I request the concern officer of the company to kindly look in the matter please on urgent basis.

Chhaya nagpure
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