sify ltd — Connectivity issue

I m just sharing my experience with the SIFY broad band connection...

Since from the inception of the service, connectivity issues are
persisting.Many times in the beginning I was complaining directly to the local service provider for connectivity problems. He replied that he is keeping some device in a private house which was switched off frequently. Also they were reacting very slowly to rectify the problems and I was made wait for couple
of days or even more. Then we started to give complaints through the customer care. Invariably still it takes the same time. The problems starts on Friday evening and ends on
Monday/Tuesday morning. Normally every one would prefer to use mostly on weekends, but I was made to go to browsing centers even with a connection from SIFY. Its really a shame for SIFY and loss for me (Rs 20/day for your connection and Rs 20/hr for my utilisation in Netcafe).
Sify's local service service provider (Priyanka shree Network Solutions, KR Puram, Bangalore) was extraordinarily performing well at the time of taking connection and very promptly collected the first time installation charge of Rs 3000/-. After that he is reacting as if he doesn't have any role to play in fixing problems. I remember paying Rs 50/month as service charges in addition to renewal fee. Now I am paying only the renewal fee and no getting any useful service from them. Is your service provider's income comes only from the initial installation charge? This doubt arises to me because he doesn't bother about connection withdrawal. Today when I asked him to disconnect, he immediately agreed to do so. Very casually he said, you may even report this to customer care.
I am just sharing the complaint numbers with date which I had raised
recently
[protected] May 08
[protected] May 08
[protected] May 08
[protected] June 08

I need a permanent solution for this problem. This is the frustration limit for me. Please reply promptly.