[Resolved]  Skoda Laura — Service Quality Complaint - Krishna Agarwala - Skoda Laura (2008) - MH04 DN 1392

Address:

Mumbai City, Maharashtra

Dear Skoda Management,

I am appalled at the level of after sales service from Skoda dealership JMD (Andheri East and Kandivali) Mumbai.

I had purchased a Skoda Laura Ambiente 1.9 in February 2008 from Nummer Eins. Registration number is MH04 DN 1392. It has only been serviced by Skoda Authorised service centers.

Firstly, the dealer (Nummer Eins) from which I purchased the car soon was shut down. I understand the dealership was closed as they were engaging in unethical practices. I did not receive any intimation from Skoda that this had occurred and several pending issues remain open to this date. Skoda should have ideally scanned each car sold by Nummer Eins so any problems could be identified.

Secondaly, I had an accident in 2009 where my car was repaired by JMD workshop in Kandivili. The entire process took over 1 month and only after I escaled the matter to several supervisors were some of the issues resolved included a poor paint job. This was after spending nearly Rupees 180,000 on the repairwork.

In January this year (2011), I had sent my car for servicing at JMD Andheri East , where it was identified that the lower arm bush and front suspension linkages required replacement for a noise coming from the front of the car. After spending Rupees 14,000 apart from the servicing costs, the noise was not rectified whereas the workshop had confirmed that all problems were fixed. The car just run c.30,000 kms.

Within a few days, when I sent back the car for the noise which was increasing, I was informed something additional had to be fixed.(Steering etc related). Despite my complaints that the noise was die to impropor work by the workshop, nothing was done and I was offered a 2% discount on parts and 10% on labour instead of fixing the car.
I am really upset with this level of service for a so-called luxury car built with an obsession to quality since 1885, which atleast in India does not appear to be true.

I have informed the workshoip that I will be making a complaint to Skoda and will also be sending over this complaint to the Czech Misssion in India, your parent VW, the consumer forum and news and internet sites so that consumers are made aware of the issues in purchasing Skoda cars including Facebook and Twitter.

As a customer who has owned and driven cars across all classes in the US, Europe and Asia, I have never come across such poor and pathetic service and complete lack of respect for customers once a sale is completed.

My close friends, family and colleagues have over 10 Skoda cars ranging from the Superb V6 to the Fabia and I will pass this feedback to them as well.


Krishna Agarwala
The Royal Bank of Scotland
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