[Resolved]  Snapdeal — Order:[protected] Pioneer MVH-355BT Digital Media Receiver

Address:

Mumbai Suburban, Maharashtra

Order No. :[protected]
Complaint No.: 2000663, 2050699, 2084485
Name : Pratik Sejpal
Product: Pioneer - MVH 355BT Digital Media Receiver.

I ordered this Pioneer system and received it around 30 - 31 days back. But to install it in my car i took it to Ulhasnagar to my surprise there was a Power connector & MIC missing in sealed pack box. Ulhasnagar which is around 1 hr from my house, the shop keeper charged me 600 Rs just for that power connector Pin which he said should be sent in the box itself.

Also there is no list of available things inside the box. In the MANUAL when today i saw on Pioneers site, they have the Microphone (MIC) included in it which was again missing which i checked is around 2500Rs which was missing. When contacting to Snapdeal customer care Pradeep Tripaty, he accepted that it was not sent from their side. But these things are Company packed accessory that comes inside the box, they are not supposed to open the paty-pack box. There was just the clip for connecting the MIC without the MIC itself.
I have checked many Online portals for the same (link attached below) which clearely mentions that (EXTERNAL MICROPHONE INCLUDED) in them.
http://compareindia.in.com/specification/car-cd-player/pioneer-mvh355bt/301272

ScreenShot attached with the mail and marked with RED color in it is the Manual of the product that shows it comes with the MIC.

This is a very bad experience even after spending so many rupees u get this with all the headaches it comes with missing items in it. This is no reason that sell the Box packed Items with less price removing its Power cord connecter (which is not an optional accessory, it comes with every car player) & MIC which is also provided with this. Dont dupe ur customer this way Snapdeal wont stay for longer if the they do like this. I am a regular customer o[censored]rs check my buyings from you guys & felt like cheated this time.