[Resolved]  Sodexo — extra charges on using sodexo coupons

Address:

Thane, Maharashtra

I had purchased a mobile phone using Sodexo Coupons at one your listed establishments- Mobile Point, Bharat Building, Irla Society Road, Vile parle (West), Mumbai 400056 on 7th July 2012.

I provided them vouchers worth Rs.3500/ over which he took 10% extra charge, stating since they get reimbursement on these vouchers from Sodexo after 2 months. I swiped my debit card to pay that extra money.. The shop owner refused to write the same on the bill. Mails written to Sodexo gave me response ,..which were of no use. Infact they didnot give me a solution, instead they kept on stating that that shop has been delisted from their member list. Now that doesnot help me ..i feel cheated ..Then they asked me to show proof of that extra money .. i showed my bank statement to which they say there is no proof stating Mobile point charging me that extra Rs.750/- as it is not reflecting on the bill. ..I am shockingly surprised to get such a response from a reputed organization. I am afraid they are not bothered on customer satisfaction at all..

I think the company is taking customers for granted.. Sad