[Resolved] Sony - Digital Camera DSC - Wx7 / B E32 — Lens got jammed

vijayanandmallah

from Mumbai, Maharashtra

Address:

Surat, Gujarat

I have purchased a camera on 29.10.2011. The model Number is DSC-WX7/B E32. Warranty period is 3 years.From 07.02.2012, the lens movement in the camera has stopped completely and I am not able to shoot any photographs.
I approached the sony care centre at address
Parshwa electronics Pvt Ltd
Sony authorised service centre
u-12, western plaza, near bhulka bhavan school, adajan, surat.

After observing the problem, the service personnel asked me to change the lens on chargeable basis. The camera is within the warranty period and there are no physical damages.

Kindly do the needful

Vijay Anand Mallah
Mobile: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

jayaku1

from Bengaluru, Karnataka

Hi, I am having exactly the same camera and same problem (lens jammed). The authorized service center is asking me to pay for change the lens on chargeable basis. The camera is within the warranty period. This is unfair.

Sony India Pvt ltd
#1034/126, 20th Main, 5th Block, West of chord road
Rajajinagar, Bangalore - 560010
Tel[protected]/78

regards,
Jayakumar
[protected]