Feb 13, 2023
Updated by melwyn_y2k To The Manager,
Sony India,
Respected Sir/Mam,
Herein I would request you to kindly review and thoroughly go through the trail e-mail below, wherein I have already explained my concern, satisfaction, frustration and harassment caused especially due to the extremely unprofessional and unacceptable approach of your so called Technicians/Engineers of your Authorized Service Center along with your Customer Support Executives at your Call Centers.
I would especially like to bring to your notice that the person from your Customer Service Team (Vrushali Salvi) who has been replying to my e-mail is just pasting the same scripted response time and again, without even reading and trying to comprehend my Issue/Concern/Complaint. The Complaints that I have been raising are forcefully and inappropriately being closed/rejected by the said Authorized Sony Service Center without any appropriate/acceptable resolution. Also. I have not heard from or spoken with Mr. Hemkiran Paradkar post 2nd of December' 2022.
Further, once again to provide clarification, I am copying below my e-mail response.
Herein once again I would like to bring to your notice that the information/update provided to you by the said so called "engineer" from your Authorized Service Center "M/s. GSS Quick Garage India Pvt. Ltd. is absolutely incorrect and untrue. They are having a different conversation with myself & giving you an altogether different update.
Firstly post purchasing the TV & upon the installation team from Sony installing the TV & giving the Demo, I started to use the TV and also downloaded some required Apps from Google Play Store. However, I found that TV had started to lag a bit. When I checked the available storage it showed only 1.8GB. Hence, I got a new pen drive and (as per the required specifications) & attached it to the TV's USB Drive and following the required steps tried to move the Data from the TV's Internal Storage to the USB Pendrive. However, it gave me an error stating "Cannot Migrate Data." Following which somewhere in the month of November I had contacted your Customer Support Team via the provided Number "[protected]", who post running the basic trouble shooting steps & asking me some clarifying questions, raised a complaint, advising me that a technician would visit my place to resolve the issue.
A few days later a technician named "Subrath" visited my residence. However, as soon as I informed him about the issue, he took some clicks of the TV's serial number in his cell phone and informed me that Data Migration feature is unavailable in this model & asked me to sign the feedback form, to which I refused. Further I once again contacted your Customer Support Team and informed them about the entire incident, to which they apologized & advised me that they would escalate the same to the Management & arrange a visit from a Senior Technician/Engineer.
Post a couple of days I did get a call from Mr. Hemkiran Paradkar (who claimed to be the Manager at M's GSS Quick Garage India Pvt. Ltd. & apologizing on behalf of Subrath assured me that such instance would not reoccur. As I did inform him that owing to some medical emergencies I would be unable at home, he agreed that he would call me later & arrange a visit from a Senior Technician/Engineer to check & resolve the issue.
However, as I didn't get any appropriate revert from his end, on the 23rd of December' 2023 I proactively tried to reach him at his personal cell number which he had provided. & as his number was switched off, I dropped him a message requesting him to arrange a Technician's visit, to which he replied "okay", but in vain. So once again I contacted your Customer Support Team wherein I was informed that the Complaint that I had raised was closed by the Team from M's GSS Quick Garage India Pvt. Ltd.. I did inform your Customer Support Team that the Complaint was closed without any resolution or update & without my knowledge or consent. Your Customer Support Team assured that this would be escalated to the relevant team & for sure a Senior Engineer/Technician would be arranged to visit my residence to inspect & resolve the issue.
Post which Mr. Asarak Ansari from M/s. GSS Quick Garage India Pvt. Ltd. visited my residence. He did check & saw the issue for himself. We also tried resetting the TV to Factory settings, wherein it allowed us to move the Data initially. However, as soon as we started to use the TV (running Apps like Amazon Prime, YouTube, etc.) & then tried to migrate the Data, it once again started giving the same error "Unable to Migrate Data" (all this while the Pendrive was connected to the TV's USB Port). Mr. Ansari also called his manager Mr. Hemkiran Paradkar, who advised him to take video recordings of the issue. So Mr. Ansari left my residence stating that even they had no clue of this issue as they had seen this for the first time & they would need to escalate the same to the higher management to get an appropriate resolution.
On 6th of January' 2023 did visit my residence once again and told me that his manager has advised him to inform me that I would experience this issue if I remove the Pendrive from the TV's USB Port and then I would always need to Reset the TV to Factory Settings to once again be able to use the Data Migration Feature. I once again called your Customer Support Team and informed the about the incident and also explained the Technician/Engineer Mr. Ansari that we would need to Migrate the Data from the TV's Internal Storage to a USB Pendrive when we Download Apps and use the TV (wherein it's internal Storage starts to get ehausted). However, whenever I have tried to do that (both initially post some days of Installation as well as post doing a Factory Reset & using the TV, I yet got the same issue/error. Mr. Ansari once again spoke to his Manager & advised me to sign on the form (job sheet/feedback) that he had brought along with him & mention my concern on the same & I did as he advised. Further I also not only informed him, but also showed him that since we had done a Factory Reset upon his previous visit, whenever I was trying to register the TV in the initial set-up procedure using my e-mail ID & phone number, it was giving me Error Code "3001" (Communication Error). He assured me that the Complaint would be kept Open & the Service Center would escalate this further for a prompt resolution as they aren't aware of the reason causing this issue nor presently do have a solution for the same. Mr. Ansari also advised me that he would request him Manager to try & arrange a visit of a Trainer along with him to check the issue (he spoke about this with him Manager over the call in my presence). Mr. Ansari advised me to do a Factory Reset once again and try to use the Data Migration Feature, but left my place stating that he was getting late for his Religious Prayers (Namaz), though I insisted him to wait. Post he left I did as he suggested me, however I once again experience the same issue. So I immediately called Mr. Ansari & informed him about the same, to which he assured me that the Service Center Team would escalate my Complaint further to get an appropriate resolution and he would try to come to my residence along with a Trainer on Monday, the 9th of January' 2023.
To prove the above I can submit Recordings of all the Call Conversations I had with your Executives at your Customer Support Contact Center along with all the people I have interacted at M/s. GSS Quick Garage India Pvt. Ltd.
For your reference please find below the Names along with the Telephone Numbers of the Technician's/Engineer's/manager at M/s. GSS Quick Garage India Pvt. Ltd. with whom I have communicated with pertaining to what I have mentioned above:
Mr. Hemkiran Paradkar:- [protected]
Mr. Subrath: [protected]
Mr. Asarak Ansari: [protected] / [protected]
Further for your reference I have attached herewith some of the Call Recordings and Snapshots of WhatsApp Messages of the communication that I recently had with the Technician from your said Authorized Service Center (M's GSS Quick Garage India Pvt. Ltd.) wherein it is very evident that I am experiencing using the Data Migration Function available in my Sony Bravia TV and your Service Team along with the said Trainer (Mr. Panchal) are unable to determine the root cause of the issue and provide an appropriate and acceptable resolution. Also, if required I can also share the video displaying the issue and the error message I am receiving while I am trying to Migrate the Data from my TV's Internal Storage to Compatible External USB Pen Drive (as I am unable to attach the same here owing to the restriction of the size of attachments. However, I have already shared with your Technician Mr. Asrak Ansari via WhatsApp).
Herein, I would request to thoroughly read my response above and provide an appropriate and acceptable resolution at the earliest. Further please assist me with the information to escalate this further as your Customer Service Team & your Service Team seems to be incompetent in appropriately doing their job, but rather are playing a foul play. I Would appreciate that prior sending me an email if you can also have the courtesy to contact me via a Phone Call at "[protected] or [protected]" preferable between 1-2 PM to provide any possible update or to seek any clarifications from my end.
Please be advised that any unprofessional approach from Sony and/or anyone directly/indirectly related to Sony or it's associates would force me to approach the Consumer Forum and/or other Government/Private Legal Organizations to get my issues addressed.
Rregards,
Melwyn Fernandes
From: "SonyCare"<Sonyindia.[protected]@sony.com>
Sent: Fri, 27 Jan 2023 15:17:31
To: "Melwyn Fernandes"<[protected]@rediffmail.com>
Subject: Re: 'SonyIndia=[protected]' Mr. Melvin Fernandes, KD-43X80K, 7012720
Dear Mr. Melvin Fernandes,
Greetings from Sony India. Thank you for patronizing Sony products.
This is in reference to your email dated 08-Jan-2023, regarding your Sony BRAVIA Television Model No. KD-43X80K, bearing serial number 7012720, purchased on 15-Oct-2022.
This is also in reference to e-mails dated 06& 09-Jan-2023, sent to you by the undersigned, in this regard.
This also refers to your telecommunication with Mr. Hemkiran Paradkar- Authorised Service Executive, in this regard
We have received your service request at our Authorized Service Centre M/S. GSS Quick Garage India Pvt Ltd, vide Job No: JB0001358, for symptom: Apps not getting transfer from internal memory to USB pen drive. On product inspection by our engineer, it was observed that the set is working fine. as per specification. All the functions and features were checked thoroughly and found to be working normally. There is as such, no defect in the product. The product does not need any replacement the product is working normally. We assure you of the quality and reliability of our product and services.
In view to your concern, we would request you to allow us to do the revisit at your place. Please let us know your convenient date and time on or before 04-Feb-2023.
Thanking and assuring you of our best services always.
Warm Regards,
Vrushali Salvi
Customer Relations – Regional Office
Mumbai
Attn: We urge you to refrain from sharing any personal information (name, email ids, address, contact number etc.) on the social media platforms or in public domain to avoid any incident of cyber frauds / crime. For any service related queries or further communication, please call[protected]Toll free) or write to sonyindia.[protected]@sony.com or contact any of our Authorized Service Centers
To The Manager,
Sony India,
Respected Sir/Mam,
Herein I would request you to kindly review and thoroughly go through the trail e-mail below, wherein I have already explained my concern, satisfaction, frustration and harassment caused especially due to the extremely unprofessional and unacceptable approach of your so called Technicians/Engineers of your Authorized Service Center along with your Customer Support Executives at your Call Centers.
I would especially like to bring to your notice that the person from your Customer Service Team (Vrushali Salvi) who has been replying to my e-mail is just pasting the same scripted response time and again, without even reading and trying to comprehend my Issue/Concern/Complaint. The Complaints that I have been raising are forcefully and inappropriately being closed/rejected by the said Authorized Sony Service Center without any appropriate/acceptable resolution.
However, once again to provide clarification, I am copying below my e-mail response.
Herein once again I would like to bring to your notice that the information/update provided to you by the said so called "engineer" from your Authorized Service Center "M/s. GSS Quick Garage India Pvt. Ltd. is absolutely incorrect and untrue. They are having a different conversation with myself & giving you an altogether different update.
Firstly post purchasing the TV & upon the installation team from Sony installing the TV & giving the Demo, I started to use the TV and also downloaded some required Apps from Google Play Store. However, I found that TV had started to lag a bit. When I checked the available storage it showed only 1.8GB. Hence, I got a new pen drive and (as per the required specifications) & attached it to the TV's USB Drive and following the required steps tried to move the Data from the TV's Internal Storage to the USB Pendrive. However, it gave me an error stating "Cannot Migrate Data." Following which somewhere in the month of November I had contacted your Customer Support Team via the provided Number "[protected]", who post running the basic trouble shooting steps & asking me some clarifying questions, raised a complaint, advising me that a technician would visit my place to resolve the issue.
A few days later a technician named "Subrath" visited my residence. However, as soon as I informed him about the issue, he took some clicks of the TV's serial number in his cell phone and informed me that Data Migration feature is unavailable in this model & asked me to sign the feedback form, to which I refused. Further I once again contacted your Customer Support Team and informed them about the entire incident, to which they apologized & advised me that they would escalate the same to the Management & arrange a visit from a Senior Technician/Engineer.
Post a couple of days I did get a call from Mr. Hemkiran Paradkar (who claimed to be the Manager at M's GSS Quick Garage India Pvt. Ltd. & apologizing on behalf of Subrath assured me that such instance would not reoccur. As I did inform him that owing to some medical emergencies I would be unable at home, he agreed that he would call me later & arrange a visit from a Senior Technician/Engineer to check & resolve the issue.
However, as I didn't get any appropriate revert from his end, on the 23rd of December' 2023 I proactively tried to reach him at his personal cell number which he had provided. & as his number was switched off, I dropped him a message requesting him to arrange a Technician's visit, to which he replied "okay", but in vain. So once again I contacted your Customer Support Team wherein I was informed that the Complaint that I had raised was closed by the Team from M's GSS Quick Garage India Pvt. Ltd.. I did inform your Customer Support Team that the Complaint was closed without any resolution or update & without my knowledge or consent. Your Customer Support Team assured that this would be escalated to the relevant team & for sure a Senior Engineer/Technician would be arranged to visit my residence to inspect & resolve the issue.
Post which Mr. Asarak Ansari from M/s. GSS Quick Garage India Pvt. Ltd. visited my residence. He did check & saw the issue for himself. We also tried resetting the TV to Factory settings, wherein it allowed us to move the Data initially. However, as soon as we started to use the TV (running Apps like Amazon Prime, YouTube, etc.) & then tried to migrate the Data, it once again started giving the same error "Unable to Migrate Data" (all this while the Pendrive was connected to the TV's USB Port). Mr. Ansari also called his manager Mr. Hemkiran Paradkar, who advised him to take video recordings of the issue. So Mr. Ansari left my residence stating that even they had no clue of this issue as they had seen this for the first time & they would need to escalate the same to the higher management to get an appropriate resolution.
On 6th of January' 2023 did visit my residence once again and told me that his manager has advised him to inform me that I would experience this issue if I remove the Pendrive from the TV's USB Port and then I would always need to Reset the TV to Factory Settings to once again be able to use the Data Migration Feature. I once again called your Customer Support Team and informed the about the incident and also explained the Technician/Engineer Mr. Ansari that we would need to Migrate the Data from the TV's Internal Storage to a USB Pendrive when we Download Apps and use the TV (wherein it's internal Storage starts to get ehausted). However, whenever I have tried to do that (both initially post some days of Installation as well as post doing a Factory Reset & using the TV, I yet got the same issue/error. Mr. Ansari once again spoke to his Manager & advised me to sign on the form (job sheet/feedback) that he had brought along with him & mention my concern on the same & I did as he advised. Further I also not only informed him, but also showed him that since we had done a Factory Reset upon his previous visit, whenever I was trying to register the TV in the initial set-up procedure using my e-mail ID & phone number, it was giving me Error Code "3001" (Communication Error). He assured me that the Complaint would be kept Open & the Service Center would escalate this further for a prompt resolution as they aren't aware of the reason causing this issue nor presently do have a solution for the same. Mr. Ansari also advised me that he would request him Manager to try & arrange a visit of a Trainer along with him to check the issue (he spoke about this with him Manager over the call in my presence). Mr. Ansari advised me to do a Factory Reset once again and try to use the Data Migration Feature, but left my place stating that he was getting late for his Religious Prayers (Namaz), though I insisted him to wait. Post he left I did as he suggested me, however I once again experience the same issue. So I immediately called Mr. Ansari & informed him about the same, to which he assured me that the Service Center Team would escalate my Complaint further to get an appropriate resolution and he would try to come to my residence along with a Trainer on Monday, the 9th of January' 2023.
To prove the above I can submit Recordings of all the Call Conversations I had with your Executives at your Customer Support Contact Center along with all the people I have interacted at M/s. GSS Quick Garage India Pvt. Ltd.
For your reference please find below the Names along with the Telephone Numbers of the Technician's/Engineer's/manager at M/s. GSS Quick Garage India Pvt. Ltd. with whom I have communicated with pertaining to what I have mentioned above:
Mr. Hemkiran Paradkar:- [protected]
Mr. Subrath: [protected]
Mr. Asarak Ansari: [protected] / [protected]
Further for your reference I have attached herewith some of the Call Recordings and Snapshots of WhatsApp Messages of the communication that I recently had with the Technician from your said Authorized Service Center (M's GSS Quick Garage India Pvt. Ltd.) wherein it is very evident that I am experiencing using the Data Migration Function available in my Sony Bravia TV and your Service Team along with the said Trainer (Mr. Panchal) are unable to determine the root cause of the issue and provide an appropriate and acceptable resolution. Also, if required I can also share the video displaying the issue and the error message I am receiving while I am trying to Migrate the Data from my TV's Internal Storage to Compatible External USB Pen Drive (as I am unable to attach the same here owing to the restriction of the size of attachments. However, I have already shared with your Technician Mr. Asrak Ansari via WhatsApp).
Herein, I would request to thoroughly read my response above and provide an appropriate and acceptable resolution at the earliest. Further please assist me with the information to escalate this further as your Customer Service Team & your Service Team seems to be incompetent in appropriately doing their job, but rather are playing a foul play. I Would appreciate that prior sending me an email if you can also have the courtesy to contact me via a Phone Call at "[protected] or [protected]" preferable between 1-2 PM to provide any possible update or to seek any clarifications from my end.
Please be advised that any unprofessional approach from Sony and/or anyone directly/indirectly related to Sony or it's associates would force me to approach the Consumer Forum and/or other Government/Private Legal Organizations to get my issues addressed.
Rregards,
Melwyn Fernandes
From: "SonyCare"<Sonyindia.[protected]@sony.com>
Sent: Mon, 09 Jan 2023 10:13:38
To: "Melwyn Fernandes"<[protected]@rediffmail.com>
Subject: Re: 'SonyIndia=[protected]' Mr. Melvin Fernandes, KD-43X80K, 7012720
Dear Mr. Melvin Fernandes,
Greetings from Sony India. Thank you for patronizing Sony products.
This is in reference to your email dated 08-Jan-2023, regarding your Sony BRAVIA Television Model No. KD-43X80K, bearing serial number 7012720, purchased on 15-Oct-2022.
This is also in reference to e-mails dated 06-Jan-2023, sent to you by the undersigned, in this regard.
We have received your service request at our Authorized Service Centre M/S. GSS Quick Garage India Pvt Ltd, vide Job No: JB0001358, for symptom: Apps not getting transfer from internal memory to USB pen drive. On product inspection by our engineer, it was observed that the set is working fine. as per specification. All the functions and features were checked thoroughly and found to be working normally. There is as such, no defect in the product. The product does not need any replacement the product is working normally. We assure you of the quality and reliability of our product and services.
This matter has been discussed with our Management.
Thanking and assuring you of our best services always.
Warm Regards,
Vrushali Salvi
Customer Relations – Regional Office
Mumbai
Attn: We urge you to refrain from sharing any personal information (name, email ids, address, contact number etc.) on the social media platforms or in public domain to avoid any incident of cyber frauds / crime. For any service related queries or further communication, please call[protected]Toll free) or write to sonyindia.[protected]@sony.com or contact any of our Authorized Service Centers
From: "Melwyn Fernandes"<[protected]@rediffmail.com>
Sent: Sun, 08 Jan 2023 17:25:50
To: "Sonyindia.[protected]@sony.com"<Sonyindia.[protected]@sony.com>, "sononyindiacare"<sononyindia.[protected]@ap.sony.com>
Cc: "sonyindia.[protected]@ap.sony.com"<sonyindia.[protected]@ap.sony.com>, "gssdemo2019"<[protected]@gmail.com>, "[protected]@consumercomplaints.info"<[protected]@consumercomplaints.info>, "[protected]@topadvocate.in"<[protected]@topadvocate.in>, <[protected]@ippbonline.in>, <[protected]@gov.in>
Subject: Re: 'SonyIndia=[protected]' Mr. Melvin Fernandes, KD-43X80K, 7012720
Hello Ms Salvi,
Thank you for your email.
Herein I would like to bring to your notice that the information/update provided to you by the said so called "engineer" from your Authorized Service Center "M/s. GSS Quick Garage India Pvt. Ltd. is absolutely incorrect and untrue. They are having a different conversation with myself & giving you an altogether different update.
Firstly post purchasing the TV & upon the installation team from Sony installing the TV & giving the Demo, I started to use the TV and also downloaded some required Apps from Google Play Store. However, I found that TV had started to lag a bit. When I checked the available storage it showed only 1.8GB. Hence, I got a new pen drive and (as per the required specifications) & attached it to the TV's USB Drive and following the required steps tried to move the Data from the TV's Internal Storage to the USB Pendrive. However, it gave me an error stating "Cannot Migrate Data." Following which somewhere in the month of November I had contacted your Customer Support Team via the provided Number "[protected]", who post running the basic trouble shooting steps & asking me some clarifying questions, raised a complaint, advising me that a technician would visit my place to resolve the issue.
A few days later a technician named "Subrath" visited my residence. However, as soon as I informed him about the issue, he took some clicks of the TV's serial number in his cell phone and informed me that Data Migration feature is unavailable in this model & asked me to sign the feedback form, to which I refused. Further I once again contacted your Customer Support Team and informed them about the entire incident, to which they apologized & advised me that they would escalate the same to the Management & arrange a visit from a Senior Technician/Engineer.
Post a couple of days I did get a call from Mr. Hemkiran Paradkar (who claimed to be the Manager at M's GSS Quick Garage India Pvt. Ltd. & apologizing on behalf of Subrath assured me that such instance would not reoccur. As I did inform him that owing to some medical emergencies I would be unable at home, he agreed that he would call me later & arrange a visit from a Senior Technician/Engineer to check & resolve the issue.
However, as I didn't get any appropriate revert from his end, on the 23rd of December' 2023 I proactively tried to reach him at his personal cell number which he had provided. & as his number was switched off, I dropped him a message requesting him to arrange a Technician's visit, to which he replied "okay", but in vain. So once again I contacted your Customer Support Team wherein I was informed that the Complaint that I had raised was closed by the Team from M's GSS Quick Garage India Pvt. Ltd.. I did inform your Customer Support Team that the Complaint was closed without any resolution or update & without my knowledge or consent. Your Customer Support Team assured that this would be escalated to the relevant team & for sure a Senior Engineer/Technician would be arranged to visit my residence to inspect & resolve the issue.
Post which Mr. Asarak Ansari from M/s. GSS Quick Garage India Pvt. Ltd. visited my residence. He did check & saw the issue for himself. We also tried resetting the TV to Factory settings, wherein it allowed us to move the Data initially. However, as soon as we started to use the TV (running Apps like Amazon Prime, YouTube, etc.) & then tried to migrate the Data, it once again started giving the same error "Unable to Migrate Data" (all this while the Pendrive was connected to the TV's USB Port). Mr. Ansari also called his manager Mr. Hemkiran Paradkar, who advised him to take video recordings of the issue. So Mr. Ansari left my residence stating that even they had no clue of this issue as they had seen this for the first time & they would need to escalate the same to the higher management to get an appropriate resolution.
On 6th of January' 2023 did visit my residence once again and told me that his manager has advised him to inform me that I would experience this issue if I remove the Pendrive from the TV's USB Port and then I would always need to Reset the TV to Factory Settings to once again be able to use the Data Migration Feature. I once again called your Customer Support Team and informed the about the incident and also explained the Technician/Engineer Mr. Ansari that we would need to Migrate the Data from the TV's Internal Storage to a USB Pendrive when we Download Apps and use the TV (wherein it's internal Storage starts to get ehausted). However, whenever I have tried to do that (both initially post some days of Installation as well as post doing a Factory Reset & using the TV, I yet got the same issue/error. Mr. Ansari once again spoke to his Manager & advised me to sign on the form (job sheet/feedback) that he had brought along with him & mention my concern on the same & I did as he advised. Further I also not only informed him, but also showed him that since we had done a Factory Reset upon his previous visit, whenever I was trying to register the TV in the initial set-up procedure using my e-mail ID & phone number, it was giving me Error Code "3001" (Communication Error). He assured me that the Complaint would be kept Open & the Service Center would escalate this further for a prompt resolution as they aren't aware of the reason causing this issue nor presently do have a solution for the same. Mr. Ansari also advised me that he would request him Manager to try & arrange a visit of a Trainer along with him to check the issue (he spoke about this with him Manager over the call in my presence). Mr. Ansari advised me to do a Factory Reset once again and try to use the Data Migration Feature, but left my place stating that he was getting late for his Religious Prayers (Namaz), though I insisted him to wait. Post he left I did as he suggested me, however I once again experience the same issue. So I immediately called Mr. Ansari & informed him about the same, to which he assured me that the Service Center Team would escalate my Complaint further to get an appropriate resolution and he would try to come to my residence along with a Trainer on Monday, the 9th of January' 2023.
To prove the above I can submit Recordings of all the Call Conversations I had with your Executives at your Customer Support Contact Center along with all the people I have interacted at M/s. GSS Quick Garage India Pvt. Ltd.
For your reference please find below the Names along with the Telephone Numbers of the Technician's/Engineer's/manager at M/s. GSS Quick Garage India Pvt. Ltd. with whom I have communicated with pertaining to what I have mentioned above:
Mr. Hemkiran Paradkar:- [protected]
Mr. Subrath: [protected]
Mr. Asarak Ansari: [protected] / [protected]
Herein, I would request to thoroughly read my response above and provide an appropriate and acceptable resolution at the earliest. Further please assist me with the information to escalate this further as your Customer Service Team & your Service Team seems to be incompetent in appropriately doing their job, but rather are playing a foul play. I Would appreciate that prior sending me an email if you can also have the courtesy to contact me via a Phone Call at "[protected] or [protected]" preferable between 1-2 PM to provide any possible update or to seek any clarifications from my end.
Please be advised that any unprofessional approach from Sony and/or anyone directly/indirectly related to Sony or it's associates would force me to approach the Consumer Forum and/or other Government/Private Legal Organizations to get my issues addressed.
Rregards,
Melwyn Fernandes
From: "SonyCare"<Sonyindia.[protected]@sony.com>
Sent: Fri, 06 Jan 2023 14:56:20
To: "[protected]@rediffmail.com"<[protected]@rediffmail.com>
Subject: Re: 'SonyIndia=[protected]' Mr. Melvin Fernandes, KD-43X80K, 7012720
Dear Mr. Melvin Fernandes,
Greetings from Sony India. Thank you for patronizing Sony products.
This is in reference to your service of the product regarding your Sony BRAVIA Television Model No. KD-43X80K, bearing serial number 7012720, purchased on 15-Oct-2022.
We understand your concern towards the service of your BRAVIA Television.
We have received your service request at our Authorized Service Centre M/S. GSS Quick Garage India Pvt Ltd, vide Job No: JB0001358, for symptom: Apps not getting transfer from internal memory to USB pen drive. product inspection by our engineer, it was observed that the set is working fine. as per specification. All the functions and features were checked thoroughly and found to be working normally. There is as such, no defect in the product. The product does not need any replacement the product is working normally. We assure you of the quality and reliability of our product and services.
Thanking and assuring you of our best services always.
Warm Regards,
Vrushali Salvi
Customer Relations – Regional Office
Mumbai
Attn: We urge you to refrain from sharing any personal information (name, email ids, address, contact number etc.) on the social media platforms or in public domain to avoid any incident of cyber frauds / crime. For any service related queries or further communication, please call[protected]Toll free) or write to sonyindia.[protected]@sony.com or contact any of our Authorized Service Centers
