[Resolved]  Sony Ericsson P990i — Wifi Connectivity problem with MTNL

Concern All

Plz help.



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Tanushree,

Please understand that the problem is not with the internet service provider, the same is with the handset manufactured by Sony Ericsson.

Am again reiterating that have doubly checked the same while using the mobile handset of other manufacture, and the same was working fine. The procedure you have mentioned below have been tried hundreds of time, but no success

The handset is faulty, and you need to get this checked from your service engineer. You are the manufacturers and you know the technicalities. Please help.

Regards

Sumit Handa



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From: questions.[protected]@support.sonyericsson.com [mailto:questions.[protected]@support.sonyericsson.com]
Sent: Wednesday, May 06, 2009 11:29 AM
To: Handa, Sumit [GCG-CFI]
Subject: Case : 73395715


Dear Sumit,

Thank you for contacting Sony Ericsson Support Center.


With reference to your email, we understand that you want to access internet through the WI-FI in your handset P990i. We would like to inform you that there is no setting available on our website for the WI-FI. We would like to inform you that you need to contact your server engineer and the server engineer will authorized your handset to use the WI-FI. After getting authorized your handset from server engineer, follow the below mentioned steps to enter the network key.



1. Go to the Main Menu

2. Go to the Control Panel.

3. Select the Connection.

4. Select the WI-FI.

5. Make the WI-FI enable.

6. Select the Scan option.

7. Select the Connect option and when you will select the Connect option it will ask you to enter the Network key.



In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
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(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Tanushree
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73395715
Engineer: Tanushree Naskar
CaseOpened: 06/May/2009 06:04:13
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Handa, Sumit sumit.[protected]@citi.com

Hi,

My name is Sumit, am from Delhi, and have recently taken router wifi from Mtnl broadband, which is successfully working with my PS3 and home computer, but the same is not working with my P990i mobile phone, an error cme "could not locate remote server", while opening the page.

I have 2 wifi connections: one at my office which is unsecured, here the handset is working fine and the other which is mentioned above (MTNL) for my home, this MTNL connection is secured.

The wifi connection is secured and i have used wep mode, and have put key 1, plus 10 digit password, and the connection is successful;, but the internet is not opening(error-could not locate server".

Further to check if my home wifi connection is compatible with mobile phone, I checked the same with other mobile phone(Asus), and the connection was working fine, no error was coming and internet pages were opened successfully.

Please help me with the connection problem with the handset, I have even called SE customer care at 39011111 twice, but am sorry to say that the staff were not able to handle technical queries. This is not the kind of response I expected from Sony.

Regards

Sumit Handa
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