[Resolved] Southern Railway — Lack of communication | |
For deepavali I have reserved by Guruvayur Express on Nov 07, 2007 to travel from Tiruchirapalli to Chennai. The scheduled departure of the train is around 13:50 hours. We reached the station at around 13:00 hours. On enquiry we were informed that the train will arrive on platform number 1. The big computer screeen displaying informations also indicated that the train will be leaving from platform no 1. We were sitting in PF 1 and at around 1340 hrs a passenger train entered platform number 1. I was wondering how Guruvayur express can enter PF 1. May be the train is delayed?! After a few minutes I thought of checking up with the information counter. To my surprise there was an announcement telling that Guruvayur express is entering PF 3! To my surprise around 100 to 200 passengers were trying to scramble to PF 3. There was pandemonium at the subway staircase as the passengers disembarking from the train were trying to get out. With lot of difficulty we reached PF 3. To my surprise the yellow signal light was on and the train was about to leave. We boarded the last coach and somehow managed to reach the AC 3 tier coach. Due to prvidence we were able to enjoy deepavali together. It was providence that we did not believe southern railway. I hear that you are an ISO[protected] organisation. I am wondering how such things can happen in an ISO organisation which boast of customer service???!!! Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
i want guruvayur express ticket for two please need your information please tellme
Reply
M. PadmanabhanGargash Enterprises L.L.C.Mercedes Benz ShowroomP.O. Box 1418, DubaiUnited Arab EmiratesMobile :[protected]Email : Pancatattva.[protected]@gmaio.com
4th October 2009
Station Master
Kannur Railway Station
Sub : Complaint about Ticket Collector
Dear Sir,
I donot want to make any written or verbal complaint against any employee as the job for every individual is the means of livelihood.
However, an incident happened forced me to write this letter for the benefit of our society.
I was traveling from Coimbatore to Kannur by West Coast Express on 18th September 2009 as I was returning from Aravind Eye Hospital, Coimbatore alongwith my nephew. As there was heavy rush and we was not feeling well I got into a Reservation Compartment (S3) and begged the TC for arranging a Reservation in any of the Compartments like AC/1st Class or 3 Tier. Due to my repeated requests, the TC collected Rs 660/- for 2 person to travel in that compartment. He was reluctant to give Receipt for the amount and after compelling he gave me Receipt. I told him as you have collected fine from me and there were many others traveling in the same compartment without reservation and he has to collect fine from them also. The he argued with another person who did not have reservation, was alcoholic, and the TC could not make him get out of the train or collected fine and gone to another compartment.. On his return, I asked his name, with his guilty conscious he not only told me the name but he was preventing me from seeing his Name Badge. Then I took a snap of his on my Mobile. Then he brought his Supervisor alongwith 2 Policemen.
I am a Senior Citizen from a respectful family, working in Dubai and I have no time to fight with these officials. Moreover, I was sick and hence I requested the TC for a seat even in 1st Class/AC compartment. Instead of helping me he created problems for me as revenge of asking for Receipt for the money he collected from me as bribe. He must have thought I am an uneducated old man and he can threaten me.
First of all, if he is a Government Servant, the Name Badge given to him is not to hide. This clearly shows his guilty consciousness and from the photo I have taken of his, he wanted protection and hence he brought his Supervisor and Policemen. When I talked to his Supervisor, to his arguments that there is no other passengers without Reservation Ticket I could point out at least one Passenger a drunken Military Person and the Policemen, the Supervisor and the TC were fighting for a longtime and they were unable to take him out of the Compartment nor they collected any money from him as fine.
Therefore, I hereby submit a written Complaint against the TC and his Supervisor for humiliating me with Police Force, for my questioning them that why there is no fine charged against other unauthorized passengers. As a Citizen of India, it is my right to know the name of the TC when he had made a mistake of not collecting fine from other unauthorized passengers and I have only occupied the Reservation Compartment due to my sickness and I had proof of my coming from the Hospital. Instead of helping me on humanity grounds he was trying to threaten me with Police Force which is only a revenge taken against by the TC for my asking Receipt for the bribe of Rs 660/- collected from me.
I sincerely request the Concerned Officials to take appropriate action against the TC and his Supervisor and let me know the result.
Thanking you,
Yours sincerely,
Padmanabhan Melekandy
4th October 2009
Station Master
Kannur Railway Station
Sub : Complaint about Ticket Collector
Dear Sir,
I donot want to make any written or verbal complaint against any employee as the job for every individual is the means of livelihood.
However, an incident happened forced me to write this letter for the benefit of our society.
I was traveling from Coimbatore to Kannur by West Coast Express on 18th September 2009 as I was returning from Aravind Eye Hospital, Coimbatore alongwith my nephew. As there was heavy rush and we was not feeling well I got into a Reservation Compartment (S3) and begged the TC for arranging a Reservation in any of the Compartments like AC/1st Class or 3 Tier. Due to my repeated requests, the TC collected Rs 660/- for 2 person to travel in that compartment. He was reluctant to give Receipt for the amount and after compelling he gave me Receipt. I told him as you have collected fine from me and there were many others traveling in the same compartment without reservation and he has to collect fine from them also. The he argued with another person who did not have reservation, was alcoholic, and the TC could not make him get out of the train or collected fine and gone to another compartment.. On his return, I asked his name, with his guilty conscious he not only told me the name but he was preventing me from seeing his Name Badge. Then I took a snap of his on my Mobile. Then he brought his Supervisor alongwith 2 Policemen.
I am a Senior Citizen from a respectful family, working in Dubai and I have no time to fight with these officials. Moreover, I was sick and hence I requested the TC for a seat even in 1st Class/AC compartment. Instead of helping me he created problems for me as revenge of asking for Receipt for the money he collected from me as bribe. He must have thought I am an uneducated old man and he can threaten me.
First of all, if he is a Government Servant, the Name Badge given to him is not to hide. This clearly shows his guilty consciousness and from the photo I have taken of his, he wanted protection and hence he brought his Supervisor and Policemen. When I talked to his Supervisor, to his arguments that there is no other passengers without Reservation Ticket I could point out at least one Passenger a drunken Military Person and the Policemen, the Supervisor and the TC were fighting for a longtime and they were unable to take him out of the Compartment nor they collected any money from him as fine.
Therefore, I hereby submit a written Complaint against the TC and his Supervisor for humiliating me with Police Force, for my questioning them that why there is no fine charged against other unauthorized passengers. As a Citizen of India, it is my right to know the name of the TC when he had made a mistake of not collecting fine from other unauthorized passengers and I have only occupied the Reservation Compartment due to my sickness and I had proof of my coming from the Hospital. Instead of helping me on humanity grounds he was trying to threaten me with Police Force which is only a revenge taken against by the TC for my asking Receipt for the bribe of Rs 660/- collected from me.
I sincerely request the Concerned Officials to take appropriate action against the TC and his Supervisor and let me know the result.
Thanking you,
Yours sincerely,
Padmanabhan Melekandy
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