[Resolved]  Speed Post (Indian Postal Service) — Items Stolen form inside the Parcel

This is a complaint we are raising against the standard of service we received recently when a parcel (ref number above) was received on Saturday 21, June 2008.

Though the parcel was received in a state which was alright and did not cause any suspicion and we signed the postman’s receipt in good faith.

When we spoke to the sender, my mother in law in Bhopal we discovered that the parcel was to contain a birthday card, two t-shirts (one menswear and one womenswear), a CD and manual for Samsung phone and a Tanishq Gold Ring. We checked and discovered that the Gold ring and one of the t-shirts a men’s John Players T-shirt were missing. It was apparent that the items had been stolen by a POST OFFICE employee.

One may ask why the parcel was received. The answer would be, why would a common man doubt the best postal service in the country, SPEED POST. This is not the first time that we have sent or received parcels. Speed Post is a trusted brand and yet we were cheated and robbed.

We are law abiding citizens of India and we have faith in our system but such an incident ahs put us in great doubt. We had faith in the Postal Services but how were we to know that even the best in the country is so unreliable and unsafe.

No declaration was asked for by the Post Office and we just trusted that everything in the parcel will be safe. We were just left with the TANISHQ envelop and the wrapper for the T-Shirt. It would have been a great surprise but this just made us feel miserable. Thanks to the Postal services.

This is a case of theft and a mockery of the postal system and we implore your authority to look into the incident and ensure that the guilty is punished.

We will alternatively approach the media and the consumer forum to seek help in this matter and save many like us from facing such trauma and stress.