[Resolved] Spice Jet Airlines — Loss of baggage | |||
I travelled in spicejet airlines on 15th Feb 2011 from Delhi to Bangalore in Flight # 509 and departure time is 20:30 and flight got delayed to 23:50 and we checked in the baggage at 20:50 in delhi airport with a baggage Tag # [protected], later we arrived at the bangalore at 02:40 mid night and we are the first to reach the baggage counter no 1 in the bangalore Airport. we didnt find our baggage in the counter, and the spicejet people didnt response properly and they didnt even able to track whether the baggage has been sent from delhi and no proper communication from them and saying only one thing that as its a midnight unable to communicate to delhi airport spicejet people. later at 3:45 recieved a baggage irregularity report form # 5337, PNR # I5D7LX, its a black colour stroller bag with a silver brand logo on top of it, the bag contains a valuable clothes and eatables and bag weight about 16 to 20 Kgs, After a day recieved a complaint no for the customer service spice jet # CR/91643/2011, and every time when they call tell only one thing unable to trace the baggage. There is a one more contact no given by Spicejet Blr [protected] in this no body picks the call even after calling 5 to 10 times and if picks they keep transfer the call from one person to another and on 18th they called up and telling unable to trace the baggage will compensate Max of 3000/-, and i informed them to take some more time and trace my baggage and get it back, but till date no response from the Spicejet, compensation which they quoted is not at all accepted and this value what they quoted its not even the cost of my empty trolley bag, so i need a better compensation or trace my baggage at the earliest and send to my permanent address. Kindly look in to this details and resolve this loss of my baggage case at the earliest. Thanks and Regards Sagar N S [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
This is Bhushan Sathe from Pune, India. I travelled from Pune to Chennai on Spicejet flight No. 219 alongwith 3 of my other friends. We all checked in the baggage at the same time on Pune airport and had Baggage check-in tags attached to Ticket of Seat No. 22A in the name of Sunil Deshpande.
When we reached Chennai airport, we came to know that my baggage was lost by Spicejet somewhere in Transit, thought 3 of my other friends received their baggage. We tried to follow up this matter with the Officer on duty but didnt receive any satisfactory answer. The duty officer their got the "Baggage Irregulatiry Report" filled.
The entire details are as follows :
PNR : G2SSDA (PNQ to MAA)
Flight : 219
Date : 9 July 2010 Depart 11.40p Arrive 01.10A
Boarding time at Pune Airport : 11:00 P
Seat Numbers : 22A, 22B, 22C, 22D
Baggage Sequence Numbers ; 27, 28, 29, 30 (All baggage tage are attached to Seq. 27)
Immadiately after arriving Chennai Airport we had our flight to COLOMBO (Air India Express) for which Check in started at 4AM. So we could not spend much time there following up this matter.
I came to know that Spicejet had called at my Home address saying that I will receive the compensation of Rs. 2650/- for loss of baggage.
THIS AMOUNT IS NOT ACCEPTABLE TO ME since the cost of baggage lost was much much more than this and I do not want to incur loss due to negligence by spicejet. After arriving back to India I followed up with Spicejet, but they are still adamant on the same amount of compensation i.e. Rs. 2650/-
Here is the list and approximate cost of the items.
1) 3 Jeans Trousers @1150 each : Rs. 3450/-
2) 2 Trousers @ Rs. 900 each : Rs. 1800/-
3) 4 Shirts @ Rs. 850/- each : Rs. 3400/-
4) 5 T-SHirts @ Rs. 500/- each : Rs. 2000/-
5) 2 Memory cards of 4GB @Rs. 950 each : Rs. 1900/-
6) Mobile Charges : Rs. 450/-
7) Rechargeable battery charger : Rs. 3000/-
8) Miscellanwous items : Rs. 2000/-
9) Bag Cost : Rs. 3750/-
10) An Umbrella : Rs. 250/-
Total Cost of baggage lost : 22000/-.
It is a matter of negligence and carelessness towards customers that Spicejet is offering a small amount of Rs. 2650/- to me thought I lost much more than this. I do not accept whatever spicejet has offered me and whatever Spicejet policies may be.
I have suffered a great mental tension, agony and harrassment due to such event. I literally in Srilanka with just a sack in my hand and purchased few essential clothes, T-shirts etc. there. I was i no mood to enjoy the tour. Spicejet is completely liable for this. I am also forced now to ask for compensation for mental agony and harrasment caused due to this over and above my baggage loss.
Regards
Bhushan Sathe
When we reached Chennai airport, we came to know that my baggage was lost by Spicejet somewhere in Transit, thought 3 of my other friends received their baggage. We tried to follow up this matter with the Officer on duty but didnt receive any satisfactory answer. The duty officer their got the "Baggage Irregulatiry Report" filled.
The entire details are as follows :
PNR : G2SSDA (PNQ to MAA)
Flight : 219
Date : 9 July 2010 Depart 11.40p Arrive 01.10A
Boarding time at Pune Airport : 11:00 P
Seat Numbers : 22A, 22B, 22C, 22D
Baggage Sequence Numbers ; 27, 28, 29, 30 (All baggage tage are attached to Seq. 27)
Immadiately after arriving Chennai Airport we had our flight to COLOMBO (Air India Express) for which Check in started at 4AM. So we could not spend much time there following up this matter.
I came to know that Spicejet had called at my Home address saying that I will receive the compensation of Rs. 2650/- for loss of baggage.
THIS AMOUNT IS NOT ACCEPTABLE TO ME since the cost of baggage lost was much much more than this and I do not want to incur loss due to negligence by spicejet. After arriving back to India I followed up with Spicejet, but they are still adamant on the same amount of compensation i.e. Rs. 2650/-
Here is the list and approximate cost of the items.
1) 3 Jeans Trousers @1150 each : Rs. 3450/-
2) 2 Trousers @ Rs. 900 each : Rs. 1800/-
3) 4 Shirts @ Rs. 850/- each : Rs. 3400/-
4) 5 T-SHirts @ Rs. 500/- each : Rs. 2000/-
5) 2 Memory cards of 4GB @Rs. 950 each : Rs. 1900/-
6) Mobile Charges : Rs. 450/-
7) Rechargeable battery charger : Rs. 3000/-
8) Miscellanwous items : Rs. 2000/-
9) Bag Cost : Rs. 3750/-
10) An Umbrella : Rs. 250/-
Total Cost of baggage lost : 22000/-.
It is a matter of negligence and carelessness towards customers that Spicejet is offering a small amount of Rs. 2650/- to me thought I lost much more than this. I do not accept whatever spicejet has offered me and whatever Spicejet policies may be.
I have suffered a great mental tension, agony and harrassment due to such event. I literally in Srilanka with just a sack in my hand and purchased few essential clothes, T-shirts etc. there. I was i no mood to enjoy the tour. Spicejet is completely liable for this. I am also forced now to ask for compensation for mental agony and harrasment caused due to this over and above my baggage loss.
Regards
Bhushan Sathe
my brother hiren shsh & my friend pritesh patel traweld business visit mumbai to delhi on 26/12/2010 by spicejet detail as
pnr no. d8byel
flight no. 114
bording paas no. seq 46 & seq 47
seat no. 31e & 31f
loss baggage sleep no. 184916
due to business trip caryying garment semples with him so he has extra weight & for this he pay excess baggage charges rs 2000 to spicejet at mumbai airport via sleep no. 40704 dated 26/12/2010
hiren shah has complet the all prosidger formalitys of spicejet on delhi airport also in written complaint for all this he spend his important 5 hours wasted
many time hiren shah & i his brother shailesh shah contect on custemer care no. [protected] & [protected] also ragisterd request complain via teli comunicaton spicejet has given me complain no. 86823 on dated 26/12/2010
after this i resived call from spicejet that they verify my baggage shortly & inform me soon
many different answer like my bag is in varanashi flight by mistake & manage to deliverd me, another person tell me my bag is left on mumbai airport they manage to deliverd me in delhi my hotel,another final anser given me that by mistake my bag is board in govhatti flight & mr rajiv & ms rumi given me surity that spicejet manage to deliverd me in delhi before 11 night of 27/12/2010 but i had not resived till today 28/12/2010
we convence many time importancy of my bag & i also pay extra charges for this
due to mistake by ground staff of spicejet we suffer mentally also finansial lose..
we lose our business of north zone becoze of my business semples are in that bag
& today the last day of our presentation & my brother riturn back day after tomorow via spicejet
please give me proper guide and help for this
waiting for reply
shailesh shah (mumbai) [protected]
pnr no. d8byel
flight no. 114
bording paas no. seq 46 & seq 47
seat no. 31e & 31f
loss baggage sleep no. 184916
due to business trip caryying garment semples with him so he has extra weight & for this he pay excess baggage charges rs 2000 to spicejet at mumbai airport via sleep no. 40704 dated 26/12/2010
hiren shah has complet the all prosidger formalitys of spicejet on delhi airport also in written complaint for all this he spend his important 5 hours wasted
many time hiren shah & i his brother shailesh shah contect on custemer care no. [protected] & [protected] also ragisterd request complain via teli comunicaton spicejet has given me complain no. 86823 on dated 26/12/2010
after this i resived call from spicejet that they verify my baggage shortly & inform me soon
many different answer like my bag is in varanashi flight by mistake & manage to deliverd me, another person tell me my bag is left on mumbai airport they manage to deliverd me in delhi my hotel,another final anser given me that by mistake my bag is board in govhatti flight & mr rajiv & ms rumi given me surity that spicejet manage to deliverd me in delhi before 11 night of 27/12/2010 but i had not resived till today 28/12/2010
we convence many time importancy of my bag & i also pay extra charges for this
due to mistake by ground staff of spicejet we suffer mentally also finansial lose..
we lose our business of north zone becoze of my business semples are in that bag
& today the last day of our presentation & my brother riturn back day after tomorow via spicejet
please give me proper guide and help for this
waiting for reply
shailesh shah (mumbai) [protected]
company asking too high amt
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SPICEJET AIRLINES — Baggage irregularity
my complaint registered by the company at no CR/48399/2009 REGARDING COMPLETELY DAMAGED BAGI THINK YOU WILL NOT PREFER TO GO IN LITIGATION WITH YR REGULAR CLIENT ON THIS FESITVAL OF JOYS.
IN CASE YOU HAVE NOT SETTLED THE ISSUE I HAVE NO ALTERNATE.
M.NO. [protected]
YOU CAN COLLECT THE DAMAGED BAG