[Resolved] Spice Jet Airlines — (1) Blackmail - Refund | |
To : Spice Jet Ltd. cc: Secretary, Ministry of Civil Aviation, GoI cc: Chief Vigilance Officer and Additional Secretary Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution, GoI Sir/Madam - You are requested to kindly appropriately redirect it. (only because I don't know which is the relevant regulatory authority) Dear Sir(s), 1. Blackmail by Spice Jet. Anything goes. Need for regulation and FAIR PRACTICES I cancelled a Spice Jet return ticket, PNR T3B4CF, Chennai Hyderabad. Spice Jet deducted Rs. 1500/- as cancellation charges, and retained Rs. 4069/- as "Credit Shell" to be utilized against future purchase of tickets. This is manifestly an arbitrary and UNFAIR PRACTICE Today, I purchased a Chennai Mumbai return ticket, PNR X3F8BB, and was forced to pay Rs. 1176 extra. The "Special Return Fare" is Rs. 1176 less than the "Normal Fare". I was denied the benefit of Rs. 1176 because of the ILLOGICAL and ARBITRARY stand of Spice Jet that "Special Return Fare" is not applicable to "Credit Shell" Now "Credit Shell" is nothing but cash that rightfully belongs to me but FORCIBLY retained by Spice Jet. So, this is an UNFAIR PRACTICE. Moreover, it amounts to BLACKMAIL, as I have no option, or redress, at the time of redeeming the said "Credit Shell". Therefore, this amount of Rs. 1176/- may please be refunded to me, immediately, on receipt of this notice, as it was extorted under duress. 2. Unsafe Credit Card Usage I am (was) not able to redeem the "Credit Shell" by booking online. I must necessarily call SpiceJet Customer Service. Why? Spice Jet must answer. I am (was) thereby forced to share my credit card and cvv numbers with the Customer Service Agent. Why should (was) I be compelled to share my credit card details, and incur the risk of fraudulent misuse, God forbid? Spice Jet must answer. As this impinges the Public interest there is a need for immediate regulatory oversight and compliance. Please keep me informed of the action taken/ proposed to curtail this malpractice. Sincerely, Arvind Ahuja Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
It is absolutely correct what this gentlemen here is trying to address.
Spicejet is notorious for its unprofessional behavior, and I have also faced the similar problem as stated above but in my case they agreed to to refund the amount held by them in-which these GOONS allegedly call as "Credit Shell". I am waiting for my money to be refunded which according to them has been deposited into my bank account around a month back, but in reality No deposit is made by Spicejet.
On confirming with the bank, they ask for transaction number so that they can track the deposit made by Spicejet but on asking Spicejet for the transaction number they say that cannot see the payment details in their system except the payment date and amount.
This behavior is completely unacceptable specially from an airline which millions of people use every month if not everyday.
Spicejet is notorious for its unprofessional behavior, and I have also faced the similar problem as stated above but in my case they agreed to to refund the amount held by them in-which these GOONS allegedly call as "Credit Shell". I am waiting for my money to be refunded which according to them has been deposited into my bank account around a month back, but in reality No deposit is made by Spicejet.
On confirming with the bank, they ask for transaction number so that they can track the deposit made by Spicejet but on asking Spicejet for the transaction number they say that cannot see the payment details in their system except the payment date and amount.
This behavior is completely unacceptable specially from an airline which millions of people use every month if not everyday.
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Best way to get back the money is to request for a refund immediately after the cancellation of ticket. Send a mail to [protected]@spicejet.com mentioning the PNR and ask them to refund the money to your account. The refund is made in 10 working days normally.