Spice Mobile Mi - 280 — Promises are not met in Dual SIM

Address:

Lucknow, Uttar Pradesh

Dear Sir

I have a genuine complaint to make, below is the history of the buying experience of Spice Mobile

1. I have purchased MI-280 from Modern communications in Gomti Nagar Lucknow

2. Date of Purchase was yesterday 12 Feb 2012
3. Amount 5250
4. Bill no: 1389
5. IMEI No: [protected]

The phone is supposed to work on both the SIM's unfortunately the it does not work simultaneously. I have also called their customer care to file a complaint, they refused to connect to anybody and they are not bothered to hear out customers.

The sales person who sold the phone from Modern communications have not received any training from Spice and they did not tell me anything about its non-functionality

Alternatively I have a Samsung Duos C-6112 which works on both SIM's simultaneously. I can also conference calls based on the features of a dual SIM.

I also tried to go to the SIM management option to divert my SIM 2 to SIM1 in case of not reachable, that's not allowing, as SIM 2 is on roaming, this problem is not there in Samsung. We can seamlessly navigate between SIM's and also receive calls simultaneously and conference.

The entire purpose of a dual SIM functionality is defeated. I felt cheated to buy a phone which does not solve the purpose of Dual SIM. May I request the authorities to take back the product and return my money.

I can be contacted at the below mentioned number for a speedy resolution.

Best Regards

Vikram Canchi
Ph: [protected]
[protected]@yahoo.com