[Resolved]  Spice Mobile Phones — Handset Manufacturing Defect

Reg:SPICE MODEL D-88N

IMEI:[protected]
2ND BOARD SWAP IMEI:[protected]
3RD BOARD SWAP IMEI;[protected]


PLEASE NOTE THE ABOVE MODEL DUAL WAS PURCHASED BY ME LAST YEAR IN OCT,2008
I STAY AT BORIVALI, MUMBAI, ON CENTRAL ROUTE YOU ARE HAVING ONLY ONE AUTHORIZED SERVICE CENTRE WITH A HUGHE BASE ON WESTERN ROUTE
I HAD VISITED YOUR STORE THRICE, AND THE LAST TIME AROUND THE HANDSET WAS LYING FOR ALMOST MORE THAN 35 DAYS.

I HAD BEEN CONSISTENT USER OF NOKIA OVER A LONG PERIOD, NORMALLY WHEN THERE IS AN MANUFACTURING DEFECT THE BOARD IS NOT SUPPOSED TO BE REPLACED AND IMMEDIATELY NEW HANDSET HAS TO BE PROVIDED TO THE CUSTOMER AS THIS BEING AN MANUFACTURING DEFECT

IN THE ABOVE CASE I HAD BEEN VISTING SPICE REPAIR CENTRE WHICH IS 20 KMS AWAY AT LOWER PAREL FROM BORIVALI, AND CONSISTENTLY 2 ADDITIONAL BOARD SWAP BEING DONE, STILL THE PROBLEM EXIST.
MY WARRATY AS USUAL FROM PURCHASE DATE OCT,2008 WILL EXPIRE ON OCT,2009, WITH AN ADDITIONAL 3 MONTHS EXTENDED WARRANTY FROM THE DATE OF BOARD SWAP AGAIN

THIS HAS BEEN A PATHETIC SERVICE , AND THE PEOPLE WHOM I HAD RECOMMENDED SPICE, I WOULD FEEL THE GUILT FOR SAME

I REQUEST TO KINDLY COME CLEAN ON SUCH MANUFACTURING DEFECT WITH IMMEDIATE REPLACEMENT.THE CUSTOMERS IN INDIA ARE TAKEN FOR A RIDE AS HUGE BASE IS STILL ILLITERATE AND EXPLOITATION OF PEOPLE DUE TO THERE POOR KNOWLEDGE AND APPROACH IS BARRING THEM FROM GETTING JUSTICE, ONLY ENABLING BIG COMPANIES WITH CAPITALISM MAKING COMPANIES RICH AND PEOPLE POOR

KINDLY TAKE UP THE MATTER
RGDS
MANISH PUGALIA
[protected]