[Resolved]  Spicejet Ltd. — worst service by spicejet female staffs

Address:

West Bengal

I would like to inform you that I was travelling along with my 3 months little Daughter from Kolkata to Guwahati on 21st Oct 2010 on flight SG883 scheduled departure 18.45 hours.

As I reached the airport there was thorough checking of ID cards & tickets which was taking quite some time. As I reached the check in counter at 18:10 hours I was told that I have been late and I cant boarding the flight as the rule is to board the flight before 45 mins. On informing the check in desk I had requested to a female staff to get into the flight as I was alone with my 3 months little daughter, The flight SG 883 was still on the runway and other peoples were checking in flight, The female staff informed me rudely that the gate had closed & that me & my daughter could not board the flight. I informed the female staff that the airport checking was taking quite some time else I would have been on time but she refused to listen. I request her again & again to speak to the security gate if they could accommodate me on the flight but she refused & even did not bother to give it a try. I asked her to suggest me an alternative for which she refused to help & pointed me towards other airline counters for alternatives. Meanwhile she made me wait for 15 minutes & was busy accomodating people to the other sector flight & later she (that ) disappeared from the counter without helping me. I also saw spicejet staff on the booking counters accepting bookings for the other flight even before 10 minutes of the flight departure. I wonder why I was discriminated for only 5-10 minutes delay. We passangers wait for over 2-3 hours patiently when flights are delayed & we dont get accomodated for a few minutes delay from our side. The other airport staff informed us that this was the usual scene on the Spicejet counter.

I would like to inform you that I have been regularly flying on the Kolkata Guwahati sector thru Spicejet. I have even been accomodated the last time 15 minutes before departure.

As I had to reach Guwahati urgently I went to spicejet airlines counter where i have taken fresh tickets for me and my daughter by paying Rs. 1500.

All this has caused a lot of mental trauma & financial loss to me & my family. I never expected such discriminatory & unprofessional behavior from Spicejet staff. I have lost all trust in the Spicejet brand & seek proper action & compensation. I had been continously writing to the customer relations & the COO of Spicejet Sanjay Aggarwal only to get a standard reply that my complaint cannot be processed. Spicejet by such acts is compromising on the safety of its passengers. I appeal to the public at large to stop travelling thru Spicejet

Ankita Bothra