[Resolved]  Srilankan Airlines — Ticket cancellation refund

Dear All,

I did online booking in Srilankan Airlines cost of 972$ for 2 Adult and 1 Infant.Bahrain to Trivandrum and Trivandrum to Bahrain.Now due to personal reason i am in position to cancel our return trip (Tvm-Bahrain).So when i have approach to Srilankan airlines for cancellation cum refund.Reply from Srilankan airlines is i am entitle for refund amount is only 37$.I have a send an many mails but no luck.

Could any one guide me to get reasonable refund amount.My id is [protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


They have not changed a wee bit!!! Even I had a bad experience in this year!
We were flying from Colombo to India. At the check in desk we was advised by Sri Lankan Air staff that under Indian rules we had to have a forwarding ticket once in India, After much discussion we went and bought 2 fully refundable return tickets costing A$ 325.00 for both. The ticket staff at the Sri Lankan Air counter assured us that the cost of cancellation would be 15%. .
We arrived in India, went through immigration, Visa on arrival so we spent 1/2 hour being photographed and finger printed. AT NO STAGE did they ask to see our onward ticket. 1st Scam by the Airlines.
We then did what the Ticket staff said and sent an email to the airlines to cancel our tickets. Only to be informed that the cost of cancellation would be closer to 25% 2nd Scam by the airlines
Never will I fly with them again, either will my 5000 facebook followers and there 5000 followers and so on
With Srilankan, my ticket price is A$400 and the cancellation fee is A$250. WTF ???
Dear sir

due to cancellation of my fights to australia i have cancelled my fight tickets for refund i have furnished my cancellation reference as follows
ul/rr/117490 dated 20/08/20
ul/rr/117488 dated 20/08/20
kindly intimate the present stage of my refund request

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