[Resolved]  Standard Chartered Bank — Dropped Cheque on time in the bank provide drop box but still charged for late payment fees and interest charges

Standard Charted Bank — Drop the cheque in bank Provided box in time , but still charged for late payment and interest charges

Dear All,

I like to complain how Standard Charted Bank (SCB) is robbing poor man's money,

every billing cycle I drop my cheque in time in the bank advised drop box near my place last month also I followed the routine, but this time even after the bill date the cheque was not cashed, i called the call center and the lady advised me it is happening nowadays a lot with the customer as they outsourced the collection of the cheque to a 3rd party.

I waited for couple of more days and followed up after few days, this time they said they are unable to track the cheque and asked me to stop the cheque and issue a new cheque. next day the bill came to home to pay all the late charges + interest + service tax . i contacted again to the help desk and spoken to the supervisor and this time he is able to track my cheque and was saying that they received my cheque only on 10-12 th march which is very incorrect as I personally drop the cheque on 28th Feb morning in the drop box,

the supervisor said he will waive my entire charges provided I send him ECS, i explained to him that my bank is Chennai and I’m at Hyderabad, he said I can get authorization from any branch. I did the same and was waiting.

After 3-4 days there was no response from them, i had contacted again the supervisor there, he said my ECS was rejected because ICICI bank rejected it as the authorization branch is different. Now he says that he will revert back my interest but I need to pay the late charges.

If you are so confident that the chqeue they received after the due date, how come you easily reverting the interest charges. I’m confident that this is scheme from the bank to make money by deliberately holding the cheques. when the costumer raise this issue they are producing the cheques and charging the interest and late charges to them.

i like to bring in your notice please stop this unethical way of making money, I already cleared my genuine outstanding amount and request to revert all my late and interest charges.

As per credit history with this bank for almost 4-5 years I paid all my bills regularly.
rak my cheque and was saying that they recived my cheque only on 10-12 th which is very incorrect as i personally drop the cheque on 28th morning in the drop box,

the supervisor said he will waive my entire charges provided i send him ECS, i explained to him that my bank is chennai and i'm in hyderabad, he said i can get authorization from any branch. i did the same and was waiting.

after 304 days there was no response from them, i had contacted again the supervisor there, he said my ECS was rejected because ICICI bank rejected it as the authorization branch is different.

My question to the SCB are where was my cheque lying for 12 days, if it was lost how come you recovered it. this is not happening to me this is happening many SCB constumers, what i'm feeling is this is a delbrate act of making money from the coustomers by holdiong their cheques and when the costumer asks they are producing the cheques and charging the interest later charges to them.

i like to bring in your notice please stop this unethical way of making money,

regards
Prashant

What ever is being said I have also faced the same issue.They promised me to revert the late payment and intyrest as they could not deliver the bill at the right time and place.After receiving the payment they again starting asking latepayment and intrest.They will not listen to any thing with extremem justification.

Perhaps they are the descendedts of East India company which robbed the whole country for centuries.
And now these looters are here.The saddest part is that our system is suits them very well for such practises.Consumer remains helpless.

I will suggest you to comlain with RBI after giving the bank one month notice to short everyting.