[Resolved]  Standard Chartered Bank — Credit Card false transaction being charged

Hi

This is to bring to the notice of the higher authorities that I was charged twice for a transaction done by my credit card on a petrol pump in Bangalore. When I brought this to the notice of the Bank via Phone Banking within 2 - 3 days of the transaction, they asked me to first try to settle it through the merchant as sometimes merchants do return the money if it is their fault. So I approached the merchant in this regard and in his transaction records only one transaction was there. So I went ahead and submitted a written dispute form in the Koramangala Branch of Standard Chartered Bank. I was told that within 45 days it would be processed and I will get my money back.

Now today after three months, when no communication was received from their side, then I called up phone banking again, then the person on the other side tells me that now we cannot do anything, it is more than 2 months, you should have contacted earlier.

Doesn't this feel like sheer cheating from the Bank and that too for a mere 760 Rs., shame on the bank. Tell me this, if the bank would have processed the thing wouldn't they have contacted me? Even if my cell was not reachable for a moment wouldn't they send me emails? When they can send numerous spam emails about their products, can't they send even one email when it is regarding some serious matter?

I hope someone looks into this horrible customer care of Standard Chartered Bank and take some action. My contact details are -

Dev Priya
[protected]@gmail.com ( preferred mode of communication )
Account No:- [protected]
Complaint Date - 29th July, 2009 for a sum of roughly 760Rs. which was charged twice back to back.

Other details if required can be furnished via email.

Hope to see some action being taken for this.
Thanks
-Dev