[Resolved]  Standard Chartered Bank — harassments by bank

To
Standard Chartered Bank

From
AK Banerjee
This is to inform you that for the last 8 months, I am making payment of BT amount to your bank and the last payment made on LAST MONTH AS usual within date in October 2009 at the bank’s chowringhee branch, Kolkata , machine, even then I am getting regular follow up call for the last 02 months from your payment follow up department since early morning to late evening at least twice a dozen calls a day regularly , without any valid reason and not only that they are asking a lot of personal information which should not be given to anyone over phone but they are forcing me day by day to reveal all my details and personal information for entire identity even though I cautioned them as per RBI regulation it is not deemed under any circumstances to reveal identity and personal details to anyone regarding bank accounts and card accounts as per the security norms.Moreover there was no intimation per hard copy or in black and white document letter from the bank’s end on this. The mode of communication that I had earlier intimated to the bank officer was to be ordinary mail and letter stating all details on this issue or subject they are following up for,but never has the same been carried out flouting the rules of following the customer’s requests and decisions but still I didn’t receive any letter but the number of phone calls kept increasing which was again a wrong path taken by the bank. I have even lodged a complaint several times with your agency as well as customer care division but nothing has come out so far till date except harassment. Everytime the officer apologize stating further this will not be repeated and clear out the bank’s fault but still the issue persists.
As far as I remember , customer care, and got the confirmation that the bank confirms that there is no dues (no defaulter charges) but my regular payments are in line and are ok and there is no issues. But till date Since Sept 09 I a being harassed over phone and mentally tortured for nothing which is not desireable. I have been making payments as per regulation and well within time and limit but the same service desired from the bank is not being obtained except harassments without compensation.

This has left me with no other alternative but to legally file a case against the bank With RBI India Banking Ombudsman 2009 as per norms Notification Ref CSD.BOS.No. 4736/13.01.01/2008-09 dated February 3, 2009, (The Reserve Bank of India Banking Ombudsman 2009) and with consumer court for such illegal procedure followed by the bank when the first mode of communication is through letter in hard copy.( As per the amended Scheme, the Banking Ombudsman can award compensation to the complainant in the case of complaints arising out of credit card operations, taking into account the loss of the complainant's time, expenses incurred by him as also, harassment and mental anguish suffered loss of time etc. Further, non-observance of the Reserve Bank's guidelines on engagement of recovery agents by banks has also been brought specifically under the purview of the Scheme. )
Please let me know whatever total payment is due , and I want to clear off the entire amount.
Please do not upgrade my card to platinum card for which I have given consent .As service is not up to the mark and customer satisfaction is zero with over the head mental torture form the bank.
Moreover kindly arrange for cancellation of by SCB gold card after getting your dues.

Thanking You
AK Banerjee

CC To
Shri C.V.George
C/o Reserve Bank of India
15, Nethaji Subhas Road
Kolkata-700 001

Tel.No.[protected]/[protected]
Fax No.[protected]
Subject : unnecessary harassment from bank.