[Resolved]  Standard Chartered Bank — recovery agents bothering

I am being persistently harassed by people who refuse to give their names and claim to be representing the Standard Chartered Bank. The calls come from [protected].

They say that Pratul Chakrobarty has taken a lot of bank money and they are unable to trace him and hence calling me.

I have explained many a time that though I was married to the said man at one point of time but I have had a divorce last year and have nothing to do with him. I have no clue about his wherabouts.

Inspite of this these abusive calls do not stop.

Please help me.

I am not even aware of what nature the debts are and have nothing to do with that man. Then why should I have to go through this kind of torture?
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Aug 14, 2020
Complaint marked as Resolved 
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The Standard Chartered Bank
Recovery Section,

Re: Mental Harassment by your Recovery Agents on Phone.


I the undersigned, Jitendra B. Joshi residing at the address mentioned above am being harassed by the Recovery Agents of your Bank for the details of a person named, Mr. Hemal Mehta whom I am unaware of.

The first time I received a call on my residence land line number from your Bank’s recovery agents in the year 2005 and they used to ask for the whereabouts of a Mr. Hemal Mehta. I informed them that I do not know any such Hemal Mehta. But their calls kept coming and they used to talk in arrogant language to me and even to my family members.
Later during one such conversation I explained to the officer who had called that I don’t know any such persons and the calls stopped thereafter.

Now, since the last month the calls have started again and in spite of telling the callers that I have not taken any loan from your Bank or don’t own a Credit Card and also that I have never known any Mr. Hemal Mehta, BUT the calls keep coming.

This situation is causing me and my family undue mental harassment. I would like to know the following details from you:

1. How can you call someone who has never taken a loan from your Bank and harass him for details of a person whom he doesn’t know.
2. Have you got any proof that my residence at the address mentioned above is mortgaged with you.
3. Why in spite of telling your Recovery Agents that I am not aware of any Mr. Hemal Mehta why they still keep calling.

I expect a written reply from you why I am being mentally tortured with these calls. If I don’t have a written apology from you within 10 days and if the calls come to my residence in future I will be forced to take Police action and also will be forced to file a lawsuit against your esteemed company for such mental harassment. Copies of this letter are forwarded to the necessary authorities for their information and action.


Jitendra B. Joshi

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    Standard Chartered Bank
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    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 3394 0444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
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