[Resolved] Standard Chartered Bank — Cancellation of all credit cards & issue of No-dues certificate | |||
I have cleared ALL my dues on/before time for all of my card statements for Standard Chartered Bank since year 2000. After having cleared all dues now, I requested SCB to terminate all of my card accounts as I am going to be out travelling for a long time and did not require those credit cards. I also wanted to avoid any un-authorised activity to take place on my unused card in my absence. 1. I lodged a request (#[protected] on 9th July 2012 for cancellation but nothing happened. Sent an email to SCB Customer Care + Head (Service) about the issue but did not get any response. 2. Called up the SCB Nodal Officer on 17th July and escalated the matter. Got a call on 17th from SCB to confirm the termination of cards and was assured that it will be done by 19th July positively and I'll receive a confirmation SMS for the same. 3. Nothing happend till 20th July. I lodged a follow-up complaint (#[protected] and sent a follow-up email to SCB Customer Care + Nodal Officer + Head (Service) about the issue but did not get any response. The phone customer care team keeps giving me false assurances and none of them have a clear picture of the issue. I would like to escalate this as a case of gross customer harassment and negligence on the part of Standard Chartered Bank and demand an immediate action for the same. I also want SCB to issue me a NO-DUES certificate for my card accounts so that I am not harassed by them anytime in future too. -Ashish Mathur. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
Standard Chartered Bank — Unreal Credit Card Dues
Hi,Unfortunately I took a credit card from Standard Chartered Bank in the year 2006. An agent goofed me up to open an SB account with 50,000 rupees in it and he issued me a SCB credit card with the limit of Rs. 1 Lakh. I was using the card, mainly for petrol payments, grocery payments and occassional purchase of dress materials. The transaction used to be around Rs. 5000 per month.
In October 2006, I received a letter from SCB stating that I owe Rs. 20 Lakh to the Bank. Two card numbers were quoted which was not related or similar to my card number. They had frozen my SB account which had about 35,000 Rs. in the same. I wrote back stating that I dont use these cards, and this is the first time I am receiving a letter from SCB, even though in the letter it is written that they were continuously following up with me. I also forwarded the email to the customer care email. Based on some communication I realised that this cards were some sort of Cash Card which they have issued against some existing cards some where in 1996. As suggested by the customer care email, I personally visited the officials in Kochi Branch of SCB.
Based on his advice, I cancelled the card account, and he unfroze the SB account for me. I withdrew the monies in the SB account. I thought that the matter is closed.
However, after 4 years, yesterday (11th January 2010) I have again received a call from Gurgaun Legal Cell of SCB stating that I owe bank Rs. 45 Lakhs. They are refusing to give statements or any other proof. I am trying to contact relevant people to sort this out.
If some one knows any thing about this sort of problem, how to deal with it, or whom to approach, please do contact me at sendanoop at yahoo dot com. If legal action is to be initiated against Bank, what are the modalities and how it could be done?
Please do send in your responses.
Thanks and regards,
Anoop
sendanoop at yahoo dot com