Standard Chartered Bank Complaints & Reviews

DEAR SIR/ MADAM

I HERE BY KAMAL TOLANI USED STANDARD CHARTERED BANK CARD NO: [protected] LAST 15 YEARS. BUT LAST FEW MONTHS BANK ARE APPLIED WRONG CHARGES IN CREDIT CARD ACCOUNT, SO CREDIT STANDING ARE WROST. MY CARD STATMENT DATE 03/06/2012 HAVE A CHARGE OF OVERLIMIT FEE 500.00, & INTREST = 2476.00, THIS IS WRONG CHARGE IN MY CRADIT CARD ACCOUNT, ALSO I REQUEST TO BANK TO CHEK MY STATMENT FOR THOSE WRONG CHARGES, I HAVE DONE ALL PAYMENT ON TIME . BUT BANK CHARGED INTREST IN MY STATEMENT WHICH IS WRONGE . SO PLEASE DO THE NEEDFUL TO ARRANGE A REVERSAL OF ALL CHARGES .

TO, 30/7/2012
Customer care department
Bank lokpal



I am Dr Y S Bundela and I am having saving bank Account in Standard charted noida sector 18 branch since 2004.
This is to inform you that I have been given 2 Bajaj Allianz policies 2 years back of 99000/oo premium each.
This year the premium due date was 31st march and I was continuously receiving phone calls from Bajaj Allianz helpline to pay for the premium cheques. Since I had other financial obligation I said many time that I do not want to further invest in these policies. When I was going through my bank account transactions I found that these premium amount were directly debited from my account on 3/7/2012 and to my surprise I have not received any SMS regarding these transactions. This is unacceptable on part of bank and it is a total breach of confidence. I am really surprised why it is done almost after 3 months and when I clearly told Bajaj Allianz people that I am not ready to invest ant further. I think it was done deliberately since Standard charted bank and Bajaj Allianz both are party to it.
After that I called many times to my relationship manager Mr. Ashish Kapur and he assured me that my money will be reverted back. I came to branch also and met Mr Suchit singh sachdeva and he assured me the same. Now it is almost 15 days that I am ringing both of them and they are just telling me that it will be done in next 2 or 3 days, but I have yet to receive any information. It is me who is calling again and again, but nobody has any courtesy to call me.
I am really pained by behavior and apathy of Mr Sachdeva and Mr Ashish kapur and these transaction which were done without my consent has put me into deep financial trouble and mental agony. This was done to me despite me being so called preferred customer. I believe that these things were done because these people were getting financial interest from this.
I request you to look into matter and Take action against Standard charted bank for their unprofessional and apathetic attitude. This bank has robed me of my hard earned money.I request you to get my money reverted back to my account since it was not without my consent and I am in deep financial trouble. I am also registering my complaint against Mr Sachdeva and Mr Ashish kapur for their unprofessional and apathetic attitude to take action against both of them. After this incidence I have lost my faith in standard Charted bank and I feel that even your money in bank is not safe
Yours truly
Dr Y S Bundela
Account no [protected]
Policy no—[protected]
[protected]

Dear Sir,
Standard Chartard Bank is simply cheating. I am a customer for SCB credit card for more than a year. Initially I took only my card and later on they advised me to take the supplimentary card.
We did a transaction in railway booking through the supplimentary card and later on cancelled the tickets. In the mean time, I have also paid the minimum charges which was asked to be paid.

It is surprising that I received a new statement today asking for paying interest + late fee charges. When I called the customer care they told me that as the transaction was made in the supplimentary card, they can't adjust.

I feel the reasoning is totally ridiculous and it was never told to me that I have to make separate payments when the card was issued. When there is a transaction they do charge against my primary card but they can't take the payment if it is paid to the primary card for the supplementary card.

Also I asked for the username and password (they entered my phone incorrectly) and I was promised that I will get the details in 5 days, which never happened.

Please help

Biraja
-[protected]

hello sir,
my name is d.bharanidharan
i has been using barclay credit card for last 4 years i have no problems all went well,but
last 3-4 month before i receive a letter that all transaction of barclay was tranfered to standard charted bank
and u will receive the new card as soon as
but still now i deosn't get it but i was charging more for my outstanding
[protected]

I have taken the loan as per the communication from the CC executive that the interest may come around 2500 Rs.
I have taken on Jan and from there onwards the Interest came around 13000 Rs.

I took 50K and I ended paying almost 63000 Rs When ever I ask the explanation, I never get a reply from them. How can a customer believe them.

I AM COMPLAINING ABOUT MY CRIT CARD FROM SCB ,ON THE DAY OF EXPIRY, ALL OF A SUDDEN I GOT CALL ,LATER STATEMENTS FROM SCB THAT I MADE PURCHASE FROM LR ENTERPRISE AMOUNTING APPROX 28,OOO/-INR(MY CREDIT LIMIT OF 30,000/ WAS INTACT THAT TIME),AND AFTER PERSUATION FROM MY SIDE THE PURCHASE AND CARD PAYMENT DOCUMENTS BEING SENT TO ME BY BANK WHERE IT IS VERY CLEARLY SEEN IN NAKED EYE MY SIGNATURE IS NOT MATCHING,I HAVE INFORMED THE BANK,AND ASK THEM WHY THEY MADE PAYMENT WITHOUT VERFYING HE SIGNATURE AND CONFIRMUING WITH ME,INSTEAD OF HELPING ME THEY STARTED SENDING ME LETTER TO PAY WITH INTEREST,AFTER MY LAWYER TAKING UP ISSUES WITH SCB,AFTER FEW CORRESPONDENCES,THEY KEPT QUITE,I ALSO KEPT QUITE,NOW ALL OF A SUDDEN GOT LETTER THIS WEEK FROM LOK ADALAT TO APPEAR REG. THE SAME AND BANK IS CLAIMING WHOOPING 1,40,000/-.THIS IS RIDICULOUS,AND I HAVE MADE UP MY MIND TO EXPOSE THE BANK WITH THEIR MALPRCTICES,IF ANYBODY CAN HELP ME TO DO SO IS WELCOME.I WILL SEE TO ITS LOGICAL CONCLUSION.

You Bull Sh.. Standard Charted bank people had taken documents for credit card 3 times i had submitted the documents,But no reply or message but recently i got message FJW0687CFD01. I dont understand what problem with guys am already holding HDFC HSBC axis credit cards .
You people wont respond.
my point of view writing this is complaint is also a time waste job.
but see i giving the phone numbers of people who collected my documents
[protected]
[protected](This fu.... girl told me lies that Sir, your card is about to dispatch but your documents given earlier are expired pls provide new doc as soon as u provide the docs we will dispatch the card with in two days ,next day call regarding phone verification tats the end)
What fu..... People you are if you people want stationary ask me i will provide a4 size papers dont begg in the name of documents by fake calls
Some more numbers i got calls
[protected]
[protected]..

I have been holding Stanchart credit card for nearly 15 years. Since last 1 year or so, I have been having problems in the bank recognizing my payments. I have supplementary cards and get one bill from Stanchart. I used to pay the outstanding amount for all cards through one cheque. Since last one year, I have been having frequent but inconsistent recognition of my payments through online. Some months, the payment is apportioned to all cards while some other month it doesn't. On months when it is not done correctly, I have to call the phone banking and have it rectified. It was done as well. last month, similar problem happened and I complained but the apportioning did not happen. More over, Stanchart lost the cheque I deposited. I gave evidence with a photocopy of the deposit acknowledgement. Till now, there is no response on that from them. Subsequently, for the current month, I had piad all outstanding through a cheque and I have the acknowledgement from Adyar branch teller having received the cheque. Today, my card is blocked.

This is absolutely reckless behaviour from standchart. I would like to bring justice to me.

Kasturi Rangan R

Hi,
Standard Chartered have reported my name in CIBIL mentioning that I have and outstanding loan of 40000+ to pay them for a Overdraft account I had operated between[protected].
The Bank offered me this facility and there has not been any instance where i have not paid the bank as required to maintain the OD account.
In the year 2009 i received a letter from Standard bank that they want to withdraw the facility and hence i need to pay everything pending and close the account.
I followed the instruction of the bank and paid all my dues and closed the account.
But to my shock i discovered in the year 2012 that my name has been reported to CIBIL mentioning that the amount of Rs 40000+ is outstanding and i have defaulted the same.
I have been running between the SCB customer and their branches to get the closure statement - But the bank has not responded.
This In-spite of me being a 15 yr old customer and having a relationship till last month.
Not a single communication was there which would say that there is any pending (as there was none)


Somehow i have managed to dig out the Statements from my old mail which clearly shows that the account was closed and no outstanding is there.
I need help to pressurize Standard chartered bank to remove my name from CIBIL and issue an apology for incorrect reporting which has negatively portrayed my rating and delayed my housing loan disbursal from another bank

I had taken loan time to time from Standard Chartered bank of total amount of Rs. 2.5lacs approx. I was paying them regularly. On my good payment record they sanctioned me loans time to time. But I was not aware of their charge named 'PLATINUM REPAYMENT COVER BANGALORE'. 3-4 months bank one bank representative called me up and asked to entitle in Royal Sundaram Policy to cover the loan amount. That time she told that PRC charge will not applicable from next month. But repeatedly they are charging it every month.

Secondly, all the loans are sanctioned by them. I have not forced them to sanction my desired amount. But after my last loan of Rs.1.43lacs they are regularly charging OVER LIMIT Fees. I repeatedly mail head.[protected]@sc.com from my registered email id [protected]@hotmail.com, that I am agree to pay principal amount & interest for that amount. On that basis every month I paid Rs. 14848/- to them. But still they are charging unnecessary charges and embarrassing me by SMS & phone calls regarding payment.

I asked them to send a representative or mail me the payment summery regarding my payments and charges, but they not responded to my request in this regards. Only send a mail about 14-21 days after my mails.

My credit card no. against which loan in sanctioned is ending with 8185. Always they told loan is outer from my credit card limit, they named it instabuys account [protected]. I am really became fade up by contacting bank through email. I need justice. - Moumita Sil, Mobile : [protected]

I surendra bearing a credit card and card no is [protected] and earlier i have complained regarding deducting the charges in my account

the details are as :

26/06/2012 B2SERVICE TAX & CESS @ 12.36%
INR 61.80 DR

INR 61.80
26/06/2012 B2OVER LIMIT FEE
INR 500.00 DR

INR 500.00
05/06/2012 B2SERVICE TAX & CESS @ 12.36%
INR 61.80 DR

INR 61.80
05/06/2012 B2OVER LIMIT FEE
INR 500.00 DR

INR 500.00
05/06/2012 J7SERVICE TAX & CESS @ 12.36%
INR 6.18 DR

INR 6.18


I would like to know why the charges are applying and when i called to customer care i didn't get a response on this and the amount has being deducted. So please verify and call me upon [protected].

Hi,

I was using a credit card from standard charted bank from 2000 to 2005 with card no. [protected]. I was a regular payer for the usage i was incurring. During last three months of my usage in 2005, there was unreasonable charges of late fees, interest and fines which was added to my card. I had complained to the credit card phone department but was not waived off. During the last month the bill was around 11600/- and i paid 10000/-, a short of 1600/- in protest against the charges.

Immediately post that period, i went for higher studies. The address and phone number changed. I have not used the card again and the card department have not communicated on the permanent address ever. In 2012, CIBIL report says a due of 51000/- to the bank and when i contacted the bank, it took 30 days to respond, says the outstanding is 54000/-.

For non-usage, late fee which were unreasonable, the credit card companies are charging exuberant fines. It is depressing and frustrating . It is a hard fact that banks are aking advantages of the gray areas of guidelines and harrasing customers. Please help me in this regard.

HI,

I am using standard chartered bank credit card from last two years. Card validity got expired on May 2012.
But I have not received any renewal card. After that i called the customer care center three times, they said write a mail to card.[protected]@sc.com.
I have written three mails, but no response.
Please take the necessary action

Regards
Gopal.Y

Hi Sir,

Last month I had converted a transaction to EMI(Loan Acc.[protected]) and my 1st month EMI was 2349.03.
That day, unknowingly i had made a payment of Rs.2350 to my SCB main account instead of paying to the loan account.
Now in the 2nd month, the bank has charged approx Rs.750(Late charges+Interest+Tax).
I have been using the SCB credit card since more than 5years and never/rarely missed any payment.
I have been using other bank credit cards as well and never faced this kind of issue as they do not have a separate loan account for the same.
The EMI amount will be included in the main account it self and hence no confusion.
In this case, i was confused with the tool and payed the amount to the main account even though there was no DUE. More over,
after the due date i have not been informed that i have missed the payment nor i have received any reminders for the same.
I would like the bank to take this as a special case and provide the waiver for the same. Please find my details below & do the needful

Name - Rakesh Kakarla
Acc No - 4196********7029

Regards,
Rakesh Kakarla

Dear Sir/Madam

I have been using credit card no. [protected] of standard charted bank since last one year.
I don’t want to use this card for next year hence i have already inform to standard charted bank and they have ensured me that before charging of renewal fee ,you will get call from bank for confirmation but without getting confirmation with me bank charged next year annual fee.
you are requested to please solve this case and educate me for further action.


Thanks
contact no. [protected]
[protected]@gmail.com

My Name in CIBIL defaulter list without taking any Loan or Credit Card

I JUST RECEIVED CALL FROM STANDARD CHARTERED BANK, CUSTOMER CARE EXECUTIVE- MUMBAI - NANDINI , FIRSTLY SHE TOLD ME I CALL FROM LIC INDIA, PLS CONFIRM YOUR ADDRESS AND DATE OF BIRTH. I ASKED WHY YOU NEED MY INFO SHE TOLD ME I WANT TO DESPATCH LIC INSURANCE POLICY.

BUT AFTER MY DIP ENQUIRY SHE FINALLY TOLD ME I CALLING FROM STANDARD CHARTERED BANK - OVERDUE ACCOUNT SHOWN TO YOU. I SUPRISED I NEVER NEVER GET ANY CREDIT CARD / LOAN FROM STANDARD CHARTERED BANK.

PLEASE TAKE NECESSARY ACTION.

STANDARD CHARTERED BANK - DON'T CALL ME AGAIN AGAIN.

BELO NOT BELONGS TO ME.
[protected] Standard Chartered Bank 7/8/2007 Rs. 43583/-

Standard Chartered representative processed a photo credit card application with my conscent, however i recieved non-photo credit card.

I called at their customer care no.s & have sent EMails as well, but no response. Not even an asknowledgement from any Standard Chartered representative.

To add to it, they charged Rs. 1745/- in few days, without notifying me. This is atrocious.

With this kind of "professionalism" shown by Standard Chartered , i'm forced to say I WANT TO CANCEL THI CARD & NEVER EVER TAKE ANY SERVICE FROM THEM.

I had a SCB card in the year 2006 April I had paid the due amount through cheque but the bank reflected the amount after 3 months in the meanwhile charged interest, late fee & penalty whey I brought the same to their notice with a bank statement no action was taken hence I returned the card in Septemeber 2006 but to my surprise they have handed over the report to CIBIL stating that I owed them Rs 98000/-. It came to my knowledge through my bankers in 2012. I had to pay forcefully to the recovery agent Rs 18000/- to clear the report. But later I took up the RBI Ombudsman who after seeing the proof proved the bankers wrong and asked them to pay back the amount which they did in April 2012. But had to go through horrible experience during this period. Now to get a CIBIL report why should i pay to them.

RS Gopal

I made a NEFT transfer from my Standard Chartered Bank SB A/C on 5th June 2012 at around 5 pm. THE AMOUNT WAS IMMEDIATELY DEBITED FROM MY ACCOUNT BUT THE SAME HAS NOT BEEN CREDITED TO THE BENEFICIARY ACCOUNT EVEN AFTER 30 HOURS. CUSTOMER CARE JUST SAY IT WILL TAKE 48 HOURS. BUT THIS IS NOT THE CASE WHEN I TRANSFER FROM OTHER BANK WHERE IT IS CREDITED WITHIN FEW HOURS.

Dear Sir,

My Barclays Credit card no.[protected] transfered to Standard Chartered Bank Credit Card has been returned undelivered from my office address i.e. Aerovent Projects Pvt. Ltd., A-209, Vardhaman Complex, L.B.S. Marg, Vikhroli- West, Mumbai - 400 083. & not yet delivered to my residence i.e. Raj Niketan, 301, 3rd floor, Plot No. 104, 4th Road, HinduColony, Dadar - East, Mumbai - 400 014.

Pls look into the matter.

Thanking you,

Naina Amrite