Standard Chartered Bank Credit Card — Against own customers

Address:

Rangareddy, Andhra Pradesh

* Somebody duped me and used my credit card for approx 9000.
* I recd 3 SMSs from SCB asking me to inform the customer care if I have not made the transactions. I immediately called and informed that I have not made these transactions. I got the card blocked and asked to inquire with the ME as there were 3 transaction of different amount totaling to Rs 9000 approx and these transactions were done at the same outlet within a span of 1-2 minutes. It seems crazy making 3 transactions at the same outlet within 1-2 min. Any ME will remember such customer.
* I filled the grievance form also. I was given a time of 30 days for inquiry and closure of the case.
* As a good customer, I asked for replacement of the card and paid the replacement fee also.
* I kept on inquiring after 30 days time frame. But it took 90 days to SCB to close the case just by saying that under some clause of customer agreement, I have to pay the all the amount.
* Despite a time frame of 30 days, SCB took 90 days and all the late fee and interests were charged to me and I paid for SCB's delay.
* The best thing was the day SCB declared that I have to pay all the amount, the calling team at SCB started harassing me by calling to pay the amount. The best part was some fool will start calling as early as 830 am when I would be driving to my office. Unfortunately, I told them that this is my office going time, and after that the harassment increased like hell. I was being called continuously for upto 10 times in that morning hour between 830 to 930 am and later during the day also. As soon as I paid the full amount, these callers were dead. Despite my mentioning, SCB did not even waive the late fee and interest charged for the delay in closing the case by them.
* I asked for cancellation of the replacement credit card. Despite follow-up, I never got to hear/know that SCB cancelled my card.
* In this whole episode, apathy towards me from SCB was of great level. I feel it beseems a bank of SCB's level.
* I have decided that I will never ever take any product of SCB and will also look for that people around me not do the same. I will go to any Bank but not to SCB in my lifetime. I clearly know that a customer (that's me) does not make any difference to SCB.
* SCB has been unfair to me. Customer rights were not given any value.
* All those who deal with SCB, may choose to do so at their risk.

Suneer Prakash
[protected]@gmail.com