Standard Chartered Bank — Credit card overdue issue

Address:

Bangalore, Karnataka

I got the Standard Charted Manhatten Credit Card in 2005 and since I never used the card in 2006 I called the customer care and cancelled the card. After that its been 5 years no one called or no correspondence nor no mail communication from the Bank. Now when I applied for a housing loan from HSBC, they got the CIBIL report in that it shows Rs22000 outstanding balance is showing against my name. when I saw it really I was shocked and now HSBC is saying till the balance is cleared we cannot provide you loan. Its been 12 days I am continuously following with the Standard charted bank sent multiple mails and called there customer care which is one o[censored]seless call center were in they told only one year statement they can give and they raised complaint also in there system and told within 3 working days from collections department the team will call and provide the details. But as expected no one called. Even the mail which I sent to card.[protected]@sc.com, no one replied its been more then 10 working days. Really wondering Standard charted Bank being a global bank is not able to retrieve a 7 years statement...

I am really worried and planning to take a legal action against the Bank if within 2 or 3 days if no call received.

Guys if you know any other alternative to get this issue sorted out pls suggest.